Manager, Services

As Manager, Walmart Services (WFS) , you will own a portfolio of Marketplace sellers end-to-end—acquiring and onboarding new sellers into Walmart Fulfillment Services (WFS) then growing adoption, GMV, and operational performance once live. You'll act as a consultative partner to sellers, using data to identify growth opportunities, remove friction in onboarding, and improve conversion, in-stock, and customer experience.

Key Responsibilities

1) Seller Acquisition & Pipeline Ownership

• Build and manage a pipeline of high-potential Marketplace sellers who are utilizing WFS or would want to utilize WFS for growth priorities.
• Run discovery, qualify fit, and present the WFS value proposition with clear commercial + operational outcomes.
• Drive sellers from intent → commitment by addressing barriers (pricing, selection strategy, onboarding requirements, operational readiness).

2) Onboarding & Activation (WFS Adoption)

• Lead sellers through WFS onboarding milestones (readiness, setup, inbound planning, first shipments, launch).
• Use 1:1 and 1:many communication to accelerate funnel movement and adoption.
• Partner with internal teams like Strategic Account Management, Compliance, Business Development etc. to ensure smooth setup and resolution of onboarding or technical/account issues.

3) Account Growth & Performance Management

• Own post-launch seller success: expand WFS assortment, improve operational KPIs, and grow WFS penetration by adding or expanding assortment on WFS
• Consult sellers on selection, replenishment/inventory strategy, and fulfillment tactics that improve conversion and customer outcomes.

4) Seller Experience, Issue Resolution & Cross-Functional Leadership

• Be the primary escalation owner for seller-impacting issues; coordinate resolution across operations, product, merchant/category, and support teams.
• Build strong internal/external relationships and influence without authority to deliver outcomes.
• Thrive in a fast-evolving environment; document learnings and improve processes as the program scales.

5) Analytics, Reporting & Business Reviews

• Use data to diagnose performance, build seller narratives, and recommend actions (weekly/monthly business reviews).
• Track funnel health (lead → onboarded → active), adoption, GMV, and retention; communicate insights to leadership with crisp executive summaries.
• Apply structured problem-solving to quantify trade-offs (cost, impact, seller effort) and prioritize the highest ROI actions

Qualifications:

3-5+ years in eCommerce, marketplace, account management, business development, or partner success

Leadership Expectations:
Respect the Individual:
Demonstrates and encourages respect for all; builds a high-performing team; seeks, and embraces differences in people, cultures, ideas and experiences; creates a workplace and experiences where all associates feel seen, supported and connected through culture of belonging so associates thrive and perform; drives a positive associate and customer experience for all; identifies, attracts, and retains the best team members.
Creates a discipline and focus around developing talent, through feedback, coaching, mentoring, and developmental opportunities; promotes an environment allowing everyone to bring their best selves to work; empowers associates and partners to act in the best interest of the customer and company; and regularly recognizes others' contributions and accomplishments.
Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates and listens attentively, with energy and positivity to motivate, influence, and inspire commitment and action.
Acts with Integrity:
Maintains and promotes the highest standards of integrity, ethics and compliance; models the Walmart values and leads by example to foster our culture; supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, and the world around us (e.g., creating a sense of belonging, eliminating waste, participating in local giving).
Follows the law, our code of conduct and company policies, and sets expectations for others to do the same; promotes an environment where associates feel comfortable sharing concerns and reinforces our culture of non-retaliation; listens to concerns raised by associates. takes action and encourages others to do the same; holds self and others accountable for achieving results in a way that is consistent with our values.
Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent.
Serve our Customers:
Delivers expected business results while putting the customer first and consistently applying an omni-merchant mindset and acts with an Every Day Low Cost mindset to drive value and Every Day Low Prices for customers.
Adopts a holistic perspective that considers data, analytics, customer insights, and different parts of the business when making plans and shaping the team's strategy.
Strive for Excellence:
Consistently raises the bar and seeks to improve; demonstrates curiosity and a growth mindset; seeks feedback, asks thoughtful questions, fosters an environment that supports learning, innovation, and learning from mistakes, and intelligent risk-taking; and exhibits resilience in the face of setbacks.
Seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of working.

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Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

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