Field Manager

Enercare

Toronto, Ontario, Canada

Toronto, Ontario, Canada

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About

Enercare Inc. is one of Canada's largest home and commercial services companies servicing over one million customers across Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. Enercare is the Experts at Home, operating under several brands including Enercare, HydroSolution, and Pioneer Plumbing & Heating.

A proudly Canadian-owned company, we are the Experts at what we do and deeply care about our customers. We value a diverse, collaborative culture, and take pride in our commitment to health and safety, and knowing our work serves and supports our communities every day. No matter your role, we invest in making sure you have opportunities to grow, learn, and become the Expert you want to be.

If you are ready to become one of our Experts, we would love to hear from you.

Role: Field Manager - Plumbing and Water Regional Support
Status: Regular, Full Time
Department: Field Operations
Reports to: General Manager
Division: Enercare Home and Commercial Services
Compensation: $102,912 - $149,738

Please note that the compensation range listed includes base salary and potential incentive pay. Incentives such as bonuses are not guaranteed and depend on individual performance and company results. Actual compensation within the range will be determined based on skills, experience, and qualifications.

The Field Manager, Plumbing and Water Regional Support is responsible for overseeing and managing third-party service providers to ensure the delivery of high‑quality maintenance, repairs, and installations of plumbing systems and fixtures. This includes plumbing piping, water softeners, instant hot systems, garburators, and any related fixtures, fittings, or plumbing equipment.

The Field Manager, Plumbing and Water Regional Support is responsible for ensuring that all team members receive ongoing training in the latest plumbing and water technologies, standards, and best practices. Additionally, the Field Manager must be able to provide expert advice and guidance on a wide range of plumbing and water issues.

The role also includes setting sales targets and managing the sales performance of plumbing‑related equipment offered through our Plumbing Division.
Accountabilities:

Managing third-party operations, ensuring that the standards/targets set for excellence, customer satisfaction, productivity and cost control of labour, contractors, and other resources used by the team, are met. This will require the production of a personal action plan and allocation of patch targets to Service Technicians.

Ensure his/her team generates appropriate levels of sales leads and contract sales to contribute to the growth and profitability of Enercare Home Services.

Forecast and meet manpower requirements in line with the planning process and with the Service Centre, ensure an effective manpower/workload match and that productivity target/quality standards are met.

Ensure that day to day operational problems which impact on service delivery are identified and resolved through working with the Service Centres, Field Support, Supply Chain, Fleet Services, other specialist support services, contractors and suppliers.

Ensure that Plumbers and Technicians submit invoices and payments for work performed to maximize cash flow.

Compile shifts including out of hours working, to ensure that customer and business requirements are met.

As a member of the Regional Management team Field Manager, Plumbing and Water Regional Support helps to develop the business within the Region and contributes to the profitability of Enercare Home Services.

Undertakes and ensures quality control is carried out so that all work complies with current codes and standards.

Use information gained through day-to-day supervision and quality control to improve business processes.

Ensure competency and performance appraisals are undertaken personally, so that training needs are identified and met.

Develop and maintain excellent customer relations and resolve customer complaints, including negotiation/settlement of compensation and insurance within laid down parameters, so as to improve the image of Enercare Home Services. Takes action to identify and address the cause for complaint so that repetition is minimized.

Identify potential or possible ways in which working practices can be improved and new methods introduced so that Enercare Home Services can maximize its profitability.

Qualifications:

Must be a Certified licensed Plumber in the province of Ontario

3 - 5 years of relevant experience

Demonstrated commitment to excellent customer service

Excellent knowledge of the company policies and procedures

Sound base of technical and computer skill knowledge

Excellent communication skills

Excellent organizational skills

Exceptional analytical skills

Capable of working under pressure. Meeting deadlines, productivity and financial targets

Ability to motivate and focus staff to meet or exceed district targets

Excellent knowledge of plumbing industry

Valid driver's license

Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare's recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant's accessibility needs due to disability and are available upon request.
Our company leverages artificial intelligence (AI) tools as part of the candidate screening process to help review applications efficiently and fairly. These tools may assist in evaluating qualifications against job requirements. All decisions regarding hiring are ultimately made by our recruitment team. All roles posted are opportunities we're actively recruiting for, unless stated otherwise.

Toronto, Ontario, Canada

Languages

English

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