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Program Intake Worker
The Salvation Army in Canada
- Toronto, Ontario, Canada
- Toronto, Ontario, Canada
About
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.
Mission Statement
The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.
Accountabilities
Job Description:
General Reception
Answer all telephone inquiries regarding Corrections & Justice Services programming and where necessary direct calls appropriately
Contacting Ontario Works workers and providing information regarding programs and payments
Answering inquiries and information to Community Partners (lawyers, crowns, Parole Officers)
Order office supplies as required and maintain supply of inventory, ensuring office supplies are cost effective to ensure budget compliance.
Design and generate forms when required
Prepare Travel Warrants and donations spreadsheets monthly
Program Intake - In-person/Online Registrations
Verify and review all required information/documentation on the program Intake form is completed and the client acknowledgement is reviewed with each client
Communicate to clients regarding program requirements, program start dates/time, program restart dates, required fee payments/receipts, and format of the delivery of the program etc.
Update the client online intake form with program start dates/time, payment information, and successful completion of the program daily
Daily processing and verifying payment for the programs (cash, debit or credit) and issue receipts
Moneris transactions and Online Registrations are to be confirmed daily
Complete program log sheet daily with all registered clients, programs, and fees
Prepare and provide the facilitator with program registration packages for each program, one (1)day prior to program
Notify/update Community justice partners when programs are full and the next available date for each program weekly
Provide clients with letters of completing programs when corticates have been misplaced or lost
All registrations are to be filed in the Program Binder under the Program date and logged onto the Program face sheet, not exceeding maximum total of participants per program File completed program package, update information on the online program registrations
Other Duties
Provide support to the facilitators when required
Collect statistics for program registrations and provide this on a monthly basis to Program Manager?
Other duties as assigned.
CRITICAL RELATIONSHIP MANAGEMENT
Governance Boards and Councils: Not applicable
Internal
Executive Director
Administration Manager
CJ&S employees
External
Clients
Lawyers
Parole Officers
MANAGERIAL/TECHNICAL LEADERSHIP RESPONSIBILITY: This position reports directly to Administration Manager
FINANCIAL AND MATERIALS M ANAGEM ENT: N/ A
Working Conditions
Working environment is typically in the office in generally agreeable conditions
Occasional travel and some scheduled overtime is associated with this position
The above responsibilities must be discharged in accordance with The Salvation Army's Mission Statement, in a professional manner, exemplifying Christian standards of conduct.
Education And Experience Qualifications
Education, Qualifications and Certifications:
Post-Secondary Education in Office Administration required, preferably a Diploma Program, Community College or University Program or combination of experience and education.
Experience And Skilled Knowledge Requirements
Three plus years previous administrative experience
Understand of Correctional and Justice Systems considered an asset
Respect and understanding of The Salvation Army - its mission, culture, and values
Skills And Capabilities
Exceptional phone manner, pleasant, tactful, diplomatic, and friendly manner
Excellent organizational skills. Highly organized with keen attention to detail and ability to work under pressure
Strong interpersonal skills and verbal and written English communication skills
Ability to handle confidential sensitive material professionally and compassionately
Proficient computer skills, MS Office and in data management using excel and other office software
Ability to keep composure and prioritize effectively during high-stress periods and situations
Able to deal with a variety of clients including angry or upset customers
Strong time management skills
Always maintain and respect professional boundaries with clients and coworkers
Strong communication (oral and written) skills in English
Ability to effectively communicate via phone and email ensuring that all Administrative Assistant duties are completed accurately and delivered with high quality and in a timely manner
Training in Crisis Prevention Intervention (CPI) and CPR First Aid is an asset
Vulnerable Sector Check: an original copy of a current Vulnerable Sector Check (VSC) that is less than six (6) months old is required by your start date, and the results of the check must be acceptable to The Salvation Army in its sole discretion. The cost of the VSC is borne by the employee.
Compensation
The target hiring range for this position is $23.28 to $29.10 with a maximum of $34.92.
Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.
The Salvation Army will provide reasonable accommodation upon request. Please email if you have a need for any accommodation and we will be pleased to discuss this with you.
Languages
- English
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