Sr. Technical Analyst, Smart Development

Job Description

What is the opportunity?

We are looking for an experienced Technical Analyst to join our team. This role is critical in ensuring the compliance, security, and operational efficiency of our infrastructure and applications. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to collaborate effectively with cross-functional teams.

What will you do?

• Manage server compliance and oversee application installations on Windows servers.

• Monitor security scans, functional tests, and end-to-end test results for cloud platforms (OCP, Elastic, MongoDB, Redis) to ensure compliance with organizational standards.

• Oversee ITIL-based processes, including change, incident, and problem management, while ensuring SLA adherence.

• Collaborate with teams to identify, document, and track risks, ensuring compliance with organizational policies and standards.

• Coordinate and support business continuity and disaster recovery exercises to maintain operational readiness.

• Facilitate database schema changes and collaborate with DBAs to ensure proper implementation and maintenance of MS SQL, MongoDB, and Elastic databases.

• Maintain comprehensive technical documentation on infrastructure, system settings, configurations, and troubleshooting guides.

• Provide first-line support for MECM-related issues and automation processes using MECM SDK/API.

• Manage application authentication processes, including onboarding and offboarding, using Microsoft Entra/Graph API.

• Apply general networking knowledge to support infrastructure and application needs.

What do you need to succeed ?

Must-Have

• Minimum of 5 years of experience in a Technical Analyst role.

• Strong expertise in Windows Server management, including server compliance and application installations.

• General knowledge of cloud infrastructure, including OCP, Elastic, MongoDB, and Redis.

• Experience with Change Management, Incident/Problem Management, and SLA processes.

• Proven ability to manage and track risks in collaboration with cross-functional teams.

• Proficiency in SQL/NoSQL databases (MS SQL, MongoDB, Elastic) and coordination of schema changes.

• Strong documentation and communication skills.

• Experience with MECM and automation using SDK/API.

• General Knowledge with Microsoft Entra/Graph API and networking concepts.

Nice-to-Have

• ITIL Foundation certification.

• Experience with business continuity and disaster recovery planning and execution.

• Knowledge of risk management frameworks and tools.

• Advanced troubleshooting skills for MECM product logs.

• Experience with automation and scripting for infrastructure maintenance.

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• A world-class training program in financial services

• Flexible work/life balance options

• Opportunities to do challenging work

#LI-POST

#TECHPJ

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Note : Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

I nclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.