Motorcycle Training Program Manager

SALARY RANGE: Full time (37.5 hours/week), up to $65,000 annually, new vacancy

REPORTS TO: Director of Programs

POSITION SUMMARY

The Motorcycle Training Program Manager is responsible for the effective day-to-day operation and delivery of the Ottawa Safety Council's (OSC's) motorcycle training programs. The role ensures programs are safe, compliant, well-organized, and delivered with a high standard of customer service and volunteer engagement.

Working closely with the Director of Programs, who provides strategic oversight of program growth and long-term infrastructure planning, the Program Manager provides operational leadership, identifies improvement opportunities, and contributes informed recommendations to support the program's sustainability and success.

COMPETENCIES

· Operational leadership and accountability

· Volunteer coordination and relationship management

· Customer service excellence

· Planning, logistics, and problem-solving

· Clear communication and collaboration

· Risk awareness and sound judgment

· Adaptability in a seasonal environment

· Integrity and professionalism

KEY RESPONSIBILITIES

Program Operations & Delivery

· Manage the day-to-day planning, coordination, and delivery of motorcycle training programs.

· Ensure full compliance with the Driver Certification Program and all applicable Ministry requirements.

· Ensure programs operate in accordance with OSC policies, procedures, and safety standards.

· Identify operational risks, track incidents, and implement corrective actions as required.

· Monitor program budgets and manage resources within approved parameters.

· Track and report on key performance indicators, including program participation and customer satisfaction.

Volunteer & Instructor Support

· Coordinate and support Volunteer Instructors and program volunteers, fostering positive relationships and clear expectations.

· Serve as the primary operational point of contact for volunteers during the training season.

· Escalate complex volunteer, safety, or performance issues to the Director of Programs as appropriate.

Administration & Systems

· Maintain and oversee the online registration system for students and volunteers.

· Ensure accurate, timely, and compliant program records and documentation.

· Provide required information to Finance related to payments, volunteer allowances/reimbursements, equipment purchases, and program expenses.

· Respond to inquiries from students, partners, community organizations, and the general public in a professional and timely manner.

Fleet, Sites & Vendors

· Coordinate the management, maintenance, and scheduling of the motorcycle fleet.

· Conduct routine site inspections to ensure training locations and equipment meet safety and operational requirements.

· Support efforts to identify and assess suitable training locations, working collaboratively with the Director of Programs and external partners.

· Maintain vendor relationships and support sourcing of equipment and services as required.

Program Improvement & Growth

· Identify opportunities to improve operational efficiency, program quality, and participant experience.

· Contribute operational insight and recommendations to support program growth and sustainability.

· Support marketing and outreach initiatives to promote programs and increase enrollment.

QUALIFICATIONS & EXPERIENCE

Required:

· 3–5 years of relevant experience in program coordination, operations, volunteer management, or a related role.

· Demonstrated experience working with and/or supporting volunteers.

· Strong organizational, administrative, and problem-solving skills.

· Excellent customer service and communication skills.

· Proficiency with Microsoft Office and online registration or database systems.

· Ability to manage multiple priorities in a seasonal, fast-paced environment.

· Valid driver's licence, clean driving record, and access to a reliable vehicle.

· English required; French an asset.

Assets:

· Experience with motorcycle training programs or motorcycles (including riding experience).

· Knowledge of Ministry of Transportation licensing requirements or compliance-based programs.

· Experience with fleet or equipment management.

· Program development or continuous improvement experience.

· Familiarity with local motorcycle retailers or vendor networks.

WORKING CONDITIONS

· Occasional lifting of items up to 30 lbs.

· Local travel required.

· Occasional evening and weekend work, particularly during peak season (April–June).

· Increased workload during program start-up and delivery periods.

BENEFITS

· Comprehensive benefits package, including health and dental coverage.

· RRSP matching program to support long-term financial well-being.

· Hybrid work environment, offering a balance of remote and in-office work, dependent on operational requirements.

· Vacation and paid time off, including personal and sick days.

· Professional development opportunities, including training and learning support.

· Meaningful work supporting public safety and rider education across Ontario.