Loyalty Coordinator

NOW HIRING Loyalty Coordinator

Harbour Air is growing its loyalty ecosystem, and we're looking for a Coordinator, Loyalty to help bring it to life.

With the recent launch of Harbour Air Club and an evolving suite of loyalty products, this role plays a key part in shaping how we reward, recognize, and retain our guests. You'll help turn strategy into action, working cross-functionally to build, improve, and deliver loyalty programs that strengthen our value proposition and keep Harbour Air the airline of choice. 

If you're passionate about customer experience, enjoy building programs from the ground up, and thrive in collaborative environments, this role offers a real opportunity to make a visible impact.

About the Role

Reporting to the Head of Digital & Customer Experience (D&CX), the Coordinator, Loyalty supports the development and execution of Harbour Air's loyalty strategy. This includes the day-to-day coordination of:

• The Harbour Air Loyalty Program (Harbour Air Club)
• Loyalty products such as Commuter Passes
• Partnerships and initiatives that enhance the overall guest experience

You'll work closely with Marketing, Operations, and other teams to ensure loyalty initiatives are aligned with broader business goals and consistently delivered.

WORK HOURS: Regular Office hours   

LOCATION: Head Office - Downtown Vancouver 

TERM: Full-Time Regular

DEPARTMENT: Commercial

COMPENSATION AND BENEFITS: Competitive wages, training and development, opportunities for growth, extended medical, dental, life, and disability insurance, flight perks (including Buddy Passes and global inter-airline partnerships), revenue sharing, RRSP matching program, discounts at local restaurants and travel partner organizations, staff events and much more

Responsibilities and Expectations

Loyalty Strategy

• Partner with leadership to help develop and refine Harbour Air's loyalty strategy
• Support end‑to‑end execution of the loyalty strategy, turning plans into operational reality
• Develop, maintain, and document loyalty policies and procedures
• Coordinate rollout of loyalty initiatives across internal teams
• Monitor industry trends and bring forward recommendations to evolve the program

Loyalty Program

•  Maintain policies and procedures for the day‑to‑day operation of the loyalty program
• Collaborate cross‑functionally (including Marketing) on promotions, offers, and communications
• Identify, evaluate, and help execute loyalty partnerships that enhance member value
• Coordinate regular reporting to track program performance and insights

Loyalty Products

• Support strategy development for loyalty‑related products
• Coordinate the build and launch of new or enhanced loyalty products
• Support ongoing optimization of processes, policies, and guest experience with regard to loyalty products

Collaborative Initiatves and Projects

• Collaborate with Operations, Marketing, and other teams to ensure alignment across initiatives
• Represent the D&CX team in cross‑functional working groups
• Coordinate projects and initiatives as required

Other duties as assigned

Qualifications/Assets

IDEAL EXPERIENCE 

• A minimum of 3 years' experience in customer experience or loyalty. Preferably in aviation, travel or hospitality.
• Strong Microsoft Office skills (Word, Outlook, Excel, Teams, etc.) and ability/willingness to learn new software programs.
• Understanding of travel industry, aviation is desirable.

EDUCATION 

• Undergraduate degree in tourism, business, economics, or similar.

CRITICAL CAPABILITIES

Communication

• Excellent written communication, including the ability to develop policies and procedures for teams across the organization to reference.
• Confident oral communication with both internal and external stakeholders.

Analytics

• Ability to analyze basic data and translate into actionable insights.

Time Management

• Superior time management skills, including managing muliple competing priorities simultaneously, individually and for the team.

ABOUT HARBOUR AIR 

Harbour Air is North America's largest seaplane airline, a quintessential west coast experience offering up to 300 daily scheduled flights, charters, and scenic tours showcasing British Columbia's coast and beyond. Our people are the backbone of our organization, and we are committed to creating a culture that inspires one another to achieve extraordinary success. With around 500 employees and a fleet of 45 aircraft, Harbour Air serves 14 coastal communities in BC and Seattle, USA. The airline became the world's first and only fully carbon neutral airline and is strongly committed to being an industry leader on sustainable initiatives mitigating climate impact. Operating the world's first fully electric aircraft is a testament to the phenomenal teamwork and culture that exist at Harbour Air. For more information, please visit

We thank all applicants for their interest, however only those candidates selected for interviews will be contacted. 

Harbour Air is an equal opportunity employer, we are committed to Diversity and Inclusion and value a diverse workforce. Together, we continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees. It fuels our innovation and connects us closer to our customers and communities we serve.

Harbour Air is committed to developing a barrier-free recruitment process and work environment. Accommodation in relation to the job selection process is available upon request. If you require any accommodation, please email us and we'll work with you to meet your accessibility needs.