Service Account Coordinator

About Savaria – Better Mobility for Life

Savaria is a global leader in accessibility and patient care products, designing and building wheelchair lifts, stairlifts, elevators for home and commercial applications, medical beds, ceiling track lifts and patient slings. Our vision is to empower people with mobility for life. We achieve this by providing products that improve mobility and access in daily life, and through our drive to build quality products and to be attentive to the needs of our customers.

Savaria employs 2,500 valued associates globally and has 11+ manufacturing facilities to reach markets in North America, Europe, Australia, and Asia.
 
Position Summary

We are seeking a proactive and organized Service Account Coordinator to join our team in Brampton, ON. This role reports to the Maintenance Service Manager and is responsible for supporting revenue retention and customer satisfaction through the management of service account renewals, follow-up on unpaid invoices, service scheduling, customer database maintenance, and general administrative support.

This is an exciting opportunity to contribute to a growing organization that is committed to quality, inclusion, and continuous improvement.
 
This is a 100% on-site position

Key Responsibilities

• Manage maintenance contract renewals, including follow‑up on outstanding and unpaid invoices, to reduce service cancellations and protect recurring revenue.
• Support customer retention initiatives by proactively engaging existing customers, addressing concerns, andfacilitatingtimelycontract renewals.
• Deliver high‑quality customer service by responding to inquiries and resolving issues in a professional andtimelymanner, contributing to improved customer satisfaction, loyalty, and brand reputation.
• Schedule and coordinate service and maintenance visits by liaising with customers, service teams, and internal stakeholders to ensureaccurateand efficient service delivery.
• Maintain and update customer account records and service information within the customer database/CRM system to ensure data accuracy and reporting integrity.
• Provide administrative support to the service team, including documentation, tracking renewals, reporting, and general coordination activities.
• Collaborate cross‑functionally with service, sales, and finance teams to support efficient service account management and operational effectiveness.

Qualifications & Experience

Education & Certification

• Bachelor's degree/College Diploma

Experience

• Minimum1years of relevant experience ina similar role– Customer service, accounts collection, and administration. 
• Experience in a manufacturing or public company environment is an asset

Key Skills

• Strong verbal and written English communication skills, with the ability toclearly and professionally interact with customers and internal stakeholders.
• Confidence in handling customer inquiries, addressing concerns, and communicating solutions in a calm and effective manner.
• Proficiencyin Microsoft Office applications, including Excel and PowerPoint, for data tracking, reporting, and presentations.

Why Work with Us?

• Be part of a global, publicly traded company with a meaningful mission
• Competitive salarywith medical and dental benefits.
• Opportunities for learning, development, and career growth
• Work with a collaborative and inclusive team that values innovation and integrity
• Make a difference by helping people access a better quality of life
• Salary Range: 45,000– 50,000 based on experience

 
Diversity, Equity, and Accessibility

Savaria is an equal opportunity employer and is committed to creating an inclusive and respectful workplace for all individuals. We value diversity in our workforce and welcome applications from all qualified candidates regardless of race, color, religion, sex, gender identity, sexual orientation, age, disability, or any other protected characteristic.

If you require any accommodation during the recruitment process, please let us know. We will work with you to meet your needs in accordance with applicable accessibility laws.

AI & Technology Notice (Recruitment Process):
Savaria may use technology tools to support parts of our recruitment process, including video/audio interview recording and secure internal systems to manage applications. Candidate information may be processed through our HR systems (including ADP Workforce Now) to support scheduling, communication, and recruitment workflow.

Interview recordings, where used, are collected for evaluation purposes only and are handled in a secure and confidential manner, in accordance with applicable privacy laws.

Please note that we receive a high volume of applications. Only candidates selected for an interview will be contacted. We sincerely thank all applicants for their interest in Savaria.
Apply Now

If you're ready to take the next step in your career and contribute to something that matters, we encourage you to apply today.

Hiring steps
 
1. Pre-screening with HR

2. Virtual Interview with hiring manager/ Interview panels

4. In-person Interview and facility tour

5. Background check and offer