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Client Solutions Coordinator
MCI Canada
- Vancouver, British Columbia, Canada
- Vancouver, British Columbia, Canada
About
A key supporting member of our Operations team, the Client Solutions Coordinator is responsible for assisting Client Solutions Managers and Operations department overall in delivering world-class conferences and events in the Institutional Division.
Main Responsibilities
The Client Solutions Coordinator is an adept multi-tasker, who can manage a number of diverse tasks.
Part of a Project Team that is responsible for the execution of all phases of project delivery: Preparation, on-site and wrap-up.
Managing client deliverables in a diverse range of areas including, but not limited to: program logistics, abstract services, speaker management, food & beverage management, venue/hotel logistics, sponsor & exhibit management, budgeting, marketing and creative services
Booking and coordinating supplier contracts and orders including negotiations to benefit both MCI and the client
Developing and managing virtual platforms and events (if required)
Maintaining project timelines, priorities, and checklists
Supervising and training on-site staff, suppliers and event contractors
Managing and leading the full scope of smaller projects, as required
Sit in client facing meetings and conference calls and provide updates
Maintaining up-to-date documentation and user manuals, while working on developing new templates
Description Of The Relationships
Reports directly into the Senior Manager, Client Solutions
Leadership role to Project Assistants (when applicable)
Internally collaborates primarily with Client Solutions Managers, Client Solutions Coordinators/Assistants, Accounting and Sponsorship Managers
Work and collaborate internally with all members of the MCI Canada and MCI Global teams.
Maintains professional relationship with clients, suppliers, and temporary staff
Provides a high-level of customer service to conference delegates, speakers and VIPs
Job Requirements
Minimum of five years of relevant industry, association management, event management, hospitality, and/or not-for profit experience
Degree or Diploma in Business, Administration, Hospitality, Event Management and/or a related field, or equivalent experience.
Excellent verbal and written communication skills in both French and English.
Ability to work in a fast-paced environment and support multiple projects at the same time.
Knowledge of the association and not-for-profit business environment.
Able to travel in Canada and, if necessary, internationally.
Ability to work effectively both from home and the MCI Montreal office as required.
Specific Technical Skills
Strong computer skills are a must:
Highly proficient levels in SharePoint, Excel, Word, PowerPoint, Outlook and Canva
Effective ability to use computer software and technology to organize and present client data and information
Experience working with a range of technology systems specific to:
Learning Management Systems
Email Marketing Platforms
Additional Skills / Local Requirements
Ability to persuade and negotiate
A highly motived and entrepreneurial mindset
Empathy to work with diverse customers, staff, managers, and authorities
Problem-solving skills
Creativity and imagination
Excellent presentation skills
Excellent analytical skills and attention to detail
Strong inter-personal skills including cross cultural understanding
The position may require occasional travel and work on evenings and weekends.
Additional requirements include but are not limited to:
Ability to work extended hours during strategic planning meetings and/or onsite delivery of conferences and events.
Moderate lifting, especially during on-site execution of events, and considerable amount of walking and standing is expected.
Must be bondable
This position is offered as a full‑time, fixed‑term contract with an anticipated duration of approximately 20 months.
Languages
- English
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