Member Experience Representative
The Glencoe Club
- Calgary, Alberta, Canada
- Calgary, Alberta, Canada
About
If you are genuinely passionate about our vision to be our members' second home, providing excellence in all that we do, have a proven track record for creating exceptional experiences through your interactions and champion our values of respect, wellness, integrity, relationships, caring and innovation we want to hear from you.
We are seeking a Full-Time Member Experience Representative to join our Member Experience team at The Glencoe Club. The Member Experience team offers courteous, timely and personalized member experiences and aims to provide the most accurate, concise and up to date information to our members, guests and staff. As a Member Experience Representative, you will focus on creating memorable moments and service that goes above and beyond.
Responsibilities
Providing a high level of member service that exceeds expectations in all service aspects with prompt friendly greetings, directing, activity bookings, program registration, security and administrative duties as needed
Ensuring timely and effective two-way communication (verbal, written) between members, staff and Supervisor
Ensuring members are adhering to rules and regulations, including guest sign-in procedures
Problem solving member access issues and providing membership cards/fobs as needed
Processing and recording member payments as required
Completing introduction letters for members visiting affiliated clubs and verifying members are in good standing
Being fully comfortable with phone systems including transferring, placing calls on hold, emergency response and assisting with long-distance phone calls
Qualifications
Previous experience in a customer, member or client facing role
Professional communication skills and telephone etiquette
Business administrative education or experience, preferably in the area of recreation and sport, is considered an asset
Knowledgeable in excel, google sheets, and booking and POS systems is considered an asset.
A diplomatic, outgoing personality and the ability to foster relationships with members and employees
Ability to handle stressful situations
Standard First Aid/CPR Level C is considered an asset
Why Choose Us
An inclusive and diverse working environment highlighted by creativity and collaboration, featuring top industry leaders
Numerous opportunities for personal and professional growth including training and development
Delicious, fulsome employee meals prepared daily
Employee referral program that rewards the additional talent you bring
Numerous employee recognition programs to reward you for your incredible efforts
Additional Details
This is a permanent year-round, Full-Time position reporting to the Operations Manager. We offer a flexible schedule with a mix of shifts that include evenings and weekends. Availability on Saturdays and Sundays is required.
Please state your hourly wage expectations as well as your availability in your cover letter.
Qualified applicants are invited to submit their cover letter and resume to by Friday, February 27th.
The successful applicant will be required to complete a background check as well as Respect in the Workplace and Respect in Sport online certifications prior to commencing employment.
Applicants must be legally eligible to work in Canada. The Club does not provide assistance with obtaining Canadian work authorization
Additional information about The Glencoe Club and offerings can be found at our website: or at
We thank all applicants for their interest in working for the Glencoe, although only short-listed candidates will be contacted directly.
Languages
- English
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