IT Support EngineerPermanent Futures Limited • Harrogate, England, United Kingdom

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IT Support Engineer

Permanent Futures Limited

Harrogate, England, United Kingdom

Harrogate, England, United Kingdom

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About

We are working with a well-established and growing organisation to recruit an experienced IT Support Engineer to join their small but highly effective IT team. This is a varied, hands-on role supporting users across multiple sites. Reporting to the Head of IT you will play a key role in ensuring the smooth day-to-day operation of the business’ IT systems while taking ownership of IT query escalations and contributing to ongoing IT improvement projects. This opportunity would suit a confident and proactive IT professional who enjoys autonomy, takes pride in delivering excellent user support, and is comfortable operating in a fast-paced, service-focused environment. IT Support Engineer - The Role * Diagnose and resolve complex technical issues within agreed SLAs * Liaise with the Head of IT and third-party providers for complicated escalations * Conduct root cause analysis and implement long-term, permanent fixes * Support operating systems, business applications and core infrastructure and manage user accounts and permissions * Ensure Cyber Essentials Plus requirements are maintained * Support onboarding and offboarding processes in line with company policies * Support M365, device rollout and system deployment projects IT Support Engineer - Requirements * Has strong troubleshooting and diagnostic skills * Communicates confidently with users of all technical abilities * Takes ownership and pride in delivering high-quality IT support * Good experience in Windows support, Microsoft 365 and Active Directory, Networking fundamentals If you are an experienced IT Support professional looking for a broad, autonomous role within a supportive environment, we would love to hear from you. Please apply with your CV or contact us for a confidential discussion

Harrogate, England, United Kingdom

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English

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