Communications Agent

The Communications Agent is responsible for the day-to-day operations of West Edmonton Mall Safety and Security Communications Centre.

PRIMARY RESPONSIBILITIES:

• Receiving calls for service and complaints from the public and/or facility staff.
• Monitoring all existing alarm systems.
• Dispatching security agents and/or other WEM department staff to address the calls for service, alarms, or "Failure notifications" of the various WEM systems.
• Creating reports, complete check sheet logs and file paperwork as required.
• Maintaining current files and inventory of communication centre office supplies.
• Actively monitor the CCTV system closed circuit television to identify and address crime, address risk management, address asset protection and respond security agents at risk.
• Other duties as required.

DESIRED QUALIFICATIONS:

• Must possess initiative and the ability to work well independently.
• Must have a working knowledge of computers and office based software programs.
• Must be 18 years of age.
• Must have excellent communication skills that include speaking clearly, writing, reading and understanding of the English language.
• Must be of good character and be one who acts in a lawful and ethical manner.
• Must work as part of a team.
• Previous communication centre experience is an asset.
• Education and/or training in communication and related fields.

TERMS OF EMPLOYMENT:

• Working 12-hour rotating shifts that include days, evenings, nights, weekends, and holidays
• Must be able to pass a basic security clearance