Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.The Director of Customer Analytics and Insights plays a pivotal role in shaping the Brand’s strategy and decision-making through deep, actionable data insights. This role is responsible for developing a comprehensive understanding of Holt’s customers—including their purchasing behaviors, interests, and interactions across both physical and digital channels—as well as tracking emerging trends and customer evolution. Strategically, the role focuses on continuously enhancing customer modeling and insights to inform future planning. On an operational level, it promotes data accessibility, encourages the adoption of data-driven decision-making, and empowers teams across the organization to act on insights with confidence.The role will also have leadership responsibilities including ensuring the best resource allocation and prioritization across operational and strategic support, building and developing a high-performing team recognized for delivering results and accountability, and continuing to advocate and nurture a data-driven mindset and decision-making across the Brand.ResponsibilitiesStrategic InitiativesShape and continuously evolve customer segmentations and champion its transparency and accessibility across the organization to drive awareness and adoptionGuide how to build and leverage models to identify trends and opportunities Contextualize, visualize and share insights openly through storytelling to enable alignment across departmentsContribute to defining how we will track and measure strategic initiatives and support their implementation and roll outIdentify opportunities to capture new sources of data (both internal and external) to improve on quality of data sets and build understanding of contextReporting & AnalyticsManage governance of customer self-serve reports, including design, build and evolution of these reports to support better operational decision makingDrive adoption and continuously refine metrics and data points of self-serve reports based on understanding of user needs Support ad-hoc business operational requests with the aim to develop tools and processes to unlock more business autonomy in day-to-day operationIdentify opportunities for growth in customer base and customer value in line with brand seasonal goals, working closely with operational teamsData Governance and StructureOversee customer data governance to ensure accuracy, consistency, quality and security of data and reports; ensure data is structured and is optimized to suit business needs (partnering with Technology team)Stay connected with ongoing projects to identify new data points we would like to capture to enhance quality of our analysisExplore how to connect pieces of data which may not yet be connected to support data prepThe Ideal Candidate:Bachelor’s degree in data & analytics, business, marketing, or a quantitative field (e.g., statistics, math, economics, computer science)8+ years of post-university experience in Data & Analytics or Marketing, with a focus on data-driven decision-makingStrong grasp of relational databases and SQL environmentsExperience building and/or overseeing self-serve data visualizations (Power BI, Tableau)Proficient in developing data-driven modelsFamiliarity with modern cloud-based analytics platforms (e.g., Microsoft Fabric, GCP, AWS); capable of guiding work in tools like Python and PySparkAdvanced skills in Excel and PowerPointProven leadership and influencing skills; able to drive results and work cross-functionallyAdaptable, with a strong tolerance for ambiguity and changeExcellent analytical and problem-solving abilitiesStrong interpersonal and communication skills; effective both as a team leader and individual contributorKnowledge of customer data privacy best practicesSolid business acumen with the ability to connect analytics to financial and strategic goalsAn interest or passion for fashion is an asset
