it application support specialist

Location: Owen Sound, OntarioType: In the OfficeOur Owen Sound, ON branch is currently looking for an IT Application Support Specialist to join their team. The successful candidate will be responsible for providing first level and advanced support for our ERP applications and related IT systems.This posting is for a current vacancy. Our hiring team is actively recruiting for this role and will look to onboard following the selection of the successful candidate.
Key Responsibilities:

• Troubleshoot and resolve user issues, ensuring the smooth operation of ERP applications
• Actively participate in the software development lifecycle
• Review, categorize, assign, and complete incoming tickets
• Application user account management; unlocking accounts, creating new user accounts, disabling user accounts, updating user application security permissions.
• Gather requirements for improvements to applications
• Periodic checks for application performance and data continuity
• Participate in quality assurance testing and training sessions
• Maintain solution articles and training documentation
• Coordinate with other members of the IT team on tasks
• Other related duties as assigned

Qualifications:

• 2+ years post-secondary education in Computer Science or related field
• Experience in a support/help desk role and ticketing systems
• Excellent written and verbal communications skills
• Strong customer service skills and problem solving
• Organizational skills and keen attention to detail
• Ability to prioritize tasks
• Advanced computer capabilities and proficiency with Microsoft Office Programs
• Experience in ERP Application Support and ability to understand all aspects of ERP Applications (training provided)
• Bilingual in French and English considered an asset

Pay: $53,000/annum
Why Work with Troy?
Troy is a 2025 winner of the Canada's Best Managed Companies program
Troy Life & Fire Safety Ltd.
is one of the largest suppliers of Fire Alarm, Fire Suppression, Security, Nurse call and Communications Systems in Canada. As an Edwards Authorized National Partner, Troy is a proudly Canadian, employee-owned company with over 1300 people in 28 locations coast to coast. An entrepreneurial company with a legacy of success, we pride ourselves on having a team of industry leading talent and an exciting plan for the future.
Troy Life & Fire Safety Ltd. offers an excellent compensation package, including a comprehensive benefits program with paid sick time. Discover a company committed to ensuring an environment that fosters employee and corporate growth while providing financial success to both.
Accommodation for applicants with disabilities is available, upon request, throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005