Warehouse & Inventory Specialist

Company Overview
About Supra ITS
Founded in 1999, Supra ITS is a globally trusted IT partner delivering Managed IT, Cybersecurity, Digital Transformation, Application Services, and Business Process Outsourcing (BPO). Headquartered in Mississauga, we operate with 650+ employees worldwide and maintain Network Operations Centers (NOCs) in Canada and India to provide 24/7 IT support and service delivery.

Our Core Capabilities Include

• Server and network management
• Private cloud and disaster recovery solutions
• Service desk support and advanced security services
• SLA-driven operations and a security-first approach

We take full ownership of IT services so clients can focus on growth while ensuring uninterrupted operations. Canon Canada's strategic investment in Supra ITS deepens our technology portfolio and accelerates our customers' digital transformation through scalable, secure, and customer-centric solutions.

For more information, visit our website.

Team Overview

This is an opportunity to join a dynamic, collaborative team in a growing company. Key points:

• Location: Brampton, Ontario office
• Small, organized teams with clear structures
• Opportunities for growth as the team and company expand
• Supportive environment that values collaboration and continuous improvement

You Are

You prioritize the customer and strive to deliver outstanding user experiences. You enjoy resolving technical issues with care and confidence and approach work with a proactive, problem-solving mindset.

What We Expect

• Customer-first attitude and strong service orientation
• Willingness to learn and adapt—this role includes hands-on training
• Comfort working in a global support network and following defined processes
• Ready to grow within the Global Service Desk team and take on new responsibilities

Key Responsibilities

The role focuses on IT asset lifecycle, device operations, logistics, vendor coordination, documentation, and process compliance. Main responsibilities include:

• IT Asset & Inventory Management

• Maintain accurate, real-time inventory of IT assets (laptops, desktops, peripherals).

• Perform regular physical audits and reconcile discrepancies.

• Track asset tags, serial numbers, and assess device condition.

• Internal Device Operations

• Issue equipment to employees (new hires, replacements, refreshes).

• Receive returned equipment and validate condition and completeness.

• Coordinate refreshes and swaps; maintain handover records.

• Customer Device Logistics

• Prepare, ship, and track equipment to customer locations.

• Receive customer returns and update inventory.

• Coordinate timelines with service desk and account teams and provide status reports to customers.

• Vendor & Distributor Coordination

• Receive and validate shipments against purchase orders and delivery notes.

• Follow up on backorders and discrepancies; manage warranty/RMA processes.

• Documentation & Reporting

• Maintain accurate records in ITSM/CMDB/inventory systems.

• Generate inventory reports and support audits with documentation.

• Process & Compliance

• Follow SOPs for asset handling, storage, and shipping.

• Ensure secure handling of devices containing company or customer data.
• Identify process gaps and propose workflow improvements.

Required Skills & Experience
Technical & Operational Skills

• 3–6 years of experience in IT asset management or warehouse operations.
• Experience with inventory systems and CMDB/ITSM tools.
• Familiarity with shipping, logistics, and courier coordination.
• Comfortable handling serial numbers, asset tags, and audit records.
• Warehouse and inventory management experience preferred.

Soft Skills

• Strong organizational and time-management skills.
• High attention to detail and accuracy.
• Proactive ownership and initiative.
• Clear written and verbal communication.
• Ability to work independently and collaborate as needed.

If you require any accommodation during the recruitment process, please let us know and we will endeavor to provide reasonable provisions.
Skills: asset management,communication,customer engagement,operations,it,msp,inventory management,warehouse