Operations Lead

Job Title:

Operations Lead

Job Number:

JO

Location (City, State):

Vancouver, Canada

Employee Group:

Regular

Shift:

Day

Travel:

0%

Site Name:

Vancouver Fulfillment Center

Is Remote Eligible:

No

Pay:

CA$55, CA$88,600.00 per year

Operations Team Lead

At Radial, our employees are the forefront of ecommerce, bringing beloved brands to consumers through our fulfillment and technology solutions. We are fueling the future of retail, which means you are, too. When you work for Radial, you join a global community of changemakers, where the work is critical, and the culture is fun. We depend on our workforce to overcome real-world challenges every day and encourage you to carve your own career path while shaping our future together. We currently have an exciting opening for a Team Lead.

Radial is the pre-eminent B2C eCommerce fulfillment solutions provider powering some of the world's best customer experiences, specializing in tailored, scalable eCommerce fulfillment solutions for mid-market and enterprise brands.

Role Summary:

The Operations Team Lead at Radial carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Leads assist the Supervisor in attaining overall department goals. They lead by example and assist the Supervisor and department by effectively planning and organizing workflow, promoting teamwork, training, problem solving, decision making, and perform all functions as a fulfillment associate.

Responsibilities:

• Tasks include planning/organizing work; training associates; assigning and directing work; in partnership with the Supervisor or Manager, addressing issues and resolving problems.
• Train associates on processes
• Should be able to calculate HC to achieve target.
• Assist the Supervisor and other internal groups to meet and exceed customer requirements.
• Assist the Supervisor and other Staff to ensure compliance with all company rules, policies, and guidelines.
• Assure the safety and security of associates and inventory.
• Coordinate with other departments on processes and procedures.
• Monitor associate production standards and partner with Supervisor to ensure SOPs are followed.
• Perform all functions same as a fulfillment associate.
• Meet or exceed company standards on attendance, punctuality, conduct, safety, and security.
• May be required to complete other duties as assigned.

Qualifications:

• 2+ years of direct experience in a 3PL, fulfillment, distribution, or warehouse environment.
• WMS helpful
• Must have some leadership experience.
• Self-motivated with a high sense of urgency, resourceful and adaptability
• Proven project implementations with demonstrated process improvement.
• High school or GED required.
• Must be able to lift 30lbs-50lbs.

Travel:

• This positions is not remote
• Travel is not required.

Benefits:

• Opportunities to develop and explore career advancement
• Competitive benefits package including medical, dental, vision, paid life insurance and disability, employer HSA funding
• Family planning coverage, including Fertility & Adoption benefits
• 401K matching after 6 months with immediate vesting
• Generous PTO
• Educational assistance and more