Manager, DAP Process ModernizationCity of North Vancouver • Vancouver, British Columbia, Canada
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Manager, DAP Process Modernization
City of North Vancouver
- Vancouver, British Columbia, Canada
- Vancouver, British Columbia, Canada
About
The City is seeking a Manager, DAP Process Modernization for an approximately two-year term to lead the hands-on modernization of its Urban Development Applications Process (DAP). Reporting to the Business Transformation Manager and the Program Management Office (PMO), you will reengineer, document, and define how development application processes will operate in the new enterprise permitting system, ensuring alignment with urban planning, development review, and regulatory requirements.
In this role, you act as the business delivery lead for system implementation, guiding how processes are translated into system workflows while ensuring they meet operational, legislative, and customer-experience objectives. You will lead a small team of Business Process Analysts, drive process redesign, steward the future-state DAP, and plan and oversee the rollout of new processes and system-enabled changes, supporting staff adoption and ongoing improvements.
Key Responsibilities
Serve as the DAP process custodian, documenting current workflows and defining future-state processes, decision points, and business rules, ensuring alignment with legislation, bylaws, and Council policy.
Define how processes will operate in the new system, providing guidance on workflows, handoffs, and approvals without performing technical configuration.
Lead a team of two Business Process Analysts, providing mentorship, guidance, and support in process mapping, documentation, and analysis
Act as the business delivery lead for system implementation, working closely with the System Implementation Manager and Vendor to guide configuration, testing, data-migration readiness, training, go-live, and stabilization
Coordinate internal teams and external vendors to ensure strong alignment between redesigned processes and system functionality.
Work closely with the Change Manager to plan and oversee rollout, supporting staff adoption through communications, training, transition support, and updates/redesign of customer-facing website content.
Engage and support stakeholders, including staff, applicants, and industry partners, to enable a smooth transition to the modernized DAP and future improvements.
Lead additional process-improvement projects / Initiatives by managing scope, schedules, risks, issues, dependencies, and reporting to the PMO, senior leadership, and Council.
Requirements:
The successful candidate will have several years of municipal or regulatory experience in planning, development, permitting, building services, or related functions, with proven expertise in process redesign and business-side system implementation. Strong project and program management skills are essential, including the ability to manage multiple initiatives, budgets, risks, and stakeholders. Experience facilitating organizational change and driving adoption of new processes and systems, along with knowledge of municipal regulations, development approvals, and permitting best practices, is required. Familiarity with process improvement methodologies, such as Lean or Six Sigma, is an asset. A degree in planning, public administration, engineering, project management, or a related field is required; PMP or equivalent certification is an asset. The candidate should have excellent communication, collaboration, and stakeholder engagement skills, with strong analytical and problem-solving abilities focused on delivering practical, customer-centered solutions.
During the recruitment process, applicants will be requested to provide a current Police Information Check (PIC).
We offer an attractive remuneration and benefits package for this exempt position, including a compressed work schedule. The salary range is $119,964 - $141,132 annually (2024 rates). Salary offered will be commensurate with education, experience and internal parity.
If you are passionate about making the City of North Vancouver an even greater place to live, work and play, apply online through the Career Portal at This position will remain open until filled.
We are committed to being an inclusive employer—one that reflects the diversity of our community and values the unique contributions of each person. Guided by our core values and Council's vision for an open and inclusive city, we work to create respectful, safe, and accessible workplaces. We regularly review and improve our hiring practices to help identify and remove barriers. Through ongoing learning, we continue to address any that remain.
We welcome applications from all qualified candidates. If you need an accommodation during the selection process, or are having trouble completing or submitting your application, please contact us at We're here to support your full participation.
Thank you for your interest in the City of North Vancouver.
We respectfully acknowledge that we live and work on the traditional and unceded territories of the Sḵwx̱ wú7mesh Úxwumixw (Squamish Nation) and səlilwətaɬ (Tsleil-Waututh Nation). The City of North Vancouver is committed to Reconciliation with these Nations, who have lived on these lands since time immemorial.
Languages
- English
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