it application support specialist
Troy Life & Fire Safety Ltd.
- Ontario, Canada
- Ontario, Canada
About
Troubleshoot and resolve user issues, ensuring the smooth operation of ERP applications
Actively participate in the software development lifecycle
Review, categorize, assign, and complete incoming tickets
Application user account management; unlocking accounts, creating new user accounts, disabling user accounts, updating user application security permissions.
Gather requirements for improvements to applications
Periodic checks for application performance and data continuity
Participate in quality assurance testing and training sessions
Maintain solution articles and training documentation
Coordinate with other members of the IT team on tasks
Other related duties as assigned
Qualifications:
2+ years post-secondary education in Computer Science or related field
Experience in a support/help desk role and ticketing systems
Excellent written and verbal communications skills
Strong customer service skills and problem solving
Organizational skills and keen attention to detail
Ability to prioritize tasks
Advanced computer capabilities and proficiency with Microsoft Office Programs
Experience in ERP Application Support and ability to understand all aspects of ERP Applications (training provided)
Bilingual in French and English considered an asset
Pay: $53,000/annumWhy Work with Troy?Troy is a 2025 winner of the Canada's Best Managed Companies program Troy Life & Fire Safety Ltd. is one of the largest suppliers of Fire Alarm, Fire Suppression, Security, Nurse call and Communications Systems in Canada. As an Edwards Authorized National Partner, Troy is a proudly Canadian, employee-owned company with over 1300 people in 28 locations coast to coast. An entrepreneurial company with a legacy of success, we pride ourselves on having a team of industry leading talent and an exciting plan for the future.Troy Life & Fire Safety Ltd. offers an excellent compensation package, including a comprehensive benefits program with paid sick time. Discover a company committed to ensuring an environment that fosters employee and corporate growth while providing financial success to both.Accommodation for applicants with disabilities is available, upon request, throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005
Languages
- English
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