Best Practice Consultant

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Location : Hybrid

We are seeking a dynamic and analytical Best Practice Consultant to join our team. Reporting to the Manager, Best Practice of the Client Care Centre (CCC), the Best Practice Consultant will focus on insight discovery and the value realization of critical CCC projects and initiatives.

The ideal individual is eager to apply their problem-solving skills to complex CCC business challenges. They will leverage a strong analytical skillset to break down intricate situations, derive key insights from data, and develop actionable recommendations. This role requires someone who can effectively communicate complex problems and data-driven insights to diverse audiences across the organization.

This role is an exciting opportunity to work in a collaborative environment and make a significant impact on the strategic initiatives of the CCC. If you are passionate about driving improvement through data-driven insights, and have a keen eye for identifying and measuring value, we encourage you to apply.

What You Will Do:

• Analyze complex business problems and develop effective solutions
• Define, track, and communicate pre- and post-implementation success metrics
• Support the development of a single source of truth for CCC metrics across teams, ensuring accuracy and consistency of data
• Create well-documented and organized deliverables for leaders with clear findings, actionable results and data visualizations
• Collaborate closely with teams across the CCC and other departments to foster innovative problem-solving
• Conduct in-depth quantitative analysis on large datasets to derive actionable insights and inform strategic decision-making

What You Need to Succeed:

• Excellent communication skills to convey complex concepts to diverse stakeholders at all levels of the organization
• Strong analytical and problem-solving capabilities, with proven experience in understanding complex business issues through data-driven approaches
• Experience in using data analysis tools such as Excel is required, Tableau is a strong asset
• Strong qualitative skills with the ability to analyze complex datasets and translate findings into business insights
• Adaptability and openness to change, with a proactive and self-motivated attitude
• Detail-oriented approach with a focus on accuracy and the ability to work independently while contributing to team goals
• Demonstrated aptitude for quickly learning and applying new tools and methodologies to solve evolving business challenges.
• University degree in a related field such as Commerce, Marketing, Mathematics, Science, Business, or Information Technology, or an equivalent combination of education and experience
• As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only as the position reports to a unilingual English-speaking manager outside Quebec.

Unique Requirements

Reliability Status : As a condition of the role, the successful candidate must obtain a Government of Canada Reliability Status security clearance through Sun Life.

What’s in it for you?

• A hybrid organization facilitating a better work/life balance
• We are proud to be on the 2024 Best Workplaces in Canada list by Great Place to Work!
• Agile behaviours, faster decisions and learning as we go.
• Being part of our journey in developing the next greatest digital experience
• Flexible Benefits, Pension Plan & Stocks Ownership and time off.

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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