Program Advisor

The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.

Note: Applications will be accepted until 11:59 PM on the Posting End Date.

Job End Date

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career. 

Job Description Summary
This position is responsible for managing student services and supporting School wide student advising for all the undergraduate, graduate and doctoral programs within the School of Social Work (4 programs including: BSW, MSW, PhD, and Indigenous Initiatives).
Organizational Status
Reports to the Administrator with guidance from the Director; works with the Program Chairs; advises students; coordinates admissions, sits on the undergraduate and graduate curriculum and field education committees; develops advising office policy. This position interacts and communicates with faculty members, students, staff and the general public, and other academic and administrative units on campus as well as external agencies as required.
Work Performed
A. Admissions
Responsible for managing and evaluating the organization and operations of Admissions, researching, developing and implementing new processes and procedures where necessary
Advises on current admission requirements and keeps apprised of changing policies
Analyzes admission criteria, assesses and authorizes admission eligibility, applying University and School policies regarding assessment of admissibility for programs
Interacts as required with the Registrar s Office and other UBC student services offices in order to process admissions
Advises applicants of unfavorable decisions and provides routine counselling on alternative academic opportunities
B Student Services
Provides timely and accurate academic & program advising to prospective and current undergraduate and graduate students, staff, departments and faculty based on assessment of policies and procedures specific to individual programs.
Responsible for managing the development, organization, evaluation and operations of student services and advising, making strategic recommendations for areas of improvement and growth in student advising services
Manages undergraduate (BSW) student course selection, programs of study, changes in registration and requests for academic concession based on medical, emotional or other problems
Evaluates students academic performance, reviews students standing and recommends student promotion for BSW
Investigates and resolves complex student program issues, investigates and evaluates discrepancies in student records
Manages adjudication process for BSW
Maintains current knowledge of academic advising standards and best practice
Plans and coordinates Fall orientation sessions for students
Plans and coordinates workshops and seminars for students including Career Days, information sessions, educational workshops, etc.
Student Development - develops innovative programs, policies and resources to support the diversity of the student population
Monitors grade submissions by faculty, assists when required, ensures grades are entered on time
Acts as initial recipient of academic appeals, refers to Director for action
Develops and provides statistical information and reports relating to student issues
C. Policies and Procedures
Develops and implements practices and policies in consultation with Director, Administrator, Program Chairs and other University departments that support each individual program and the Mission of the School, especially implementation of the School's Indigenous Strategic Plan
Develops and maintains an Advisor Policy and Procedures Manual
D. Awards
Nominates and processes, in consultation with Program Chairs, students for scholarships and awards
Investigates awards and financial support that may apply to students of the School and informs students accordingly
E. Publications/Recruitment
Represents and promotes the School of Social Work at career fairs, seminars, high school counsellor information days, schools and other institutions and venues
Develops, writes, copies, edits and oversees design, publication, distribution and maintenance of materials
F. Committees
Committee membership: BSW Committee, MSW Committee, Field Ed Committee, representative
G. Other
Supports Accreditation and review processes when they occur
Other duties as required
Consequence of Error/Judgement
This position interacts directly with students and the academic community on issues of admissions and student services and directly affects the reputation of the School and student enrollment. Incorrect or inappropriate decisions may jeopardize student s academic programs and their ability to graduate; and may affect the credibility of the School of Social Work, the operations of the Advising Office and the University.
Supervision Received
Works independently under general direction within defined objectives; results are subject to review.
Supervision Given
May supervise admissions staff as required.
Minimum Qualifications

Undergraduate degree in a relevant discipline. Minimum of one to two years of related experience, or an equivalent combination of education and experience.
- Willingness to respect diverse perspectives, including perspectives in conflict with one's own
- Demonstrates a commitment to enhancing one's own awareness, knowledge, and skills related to equity, diversity, and inclusion
Preferred Qualifications

-Undergraduate degree in a relevant discipline.

-Effective interpersonal (creative, diplomatic, interculturally sensitive, patient, tactful) and

written communication skills.
-Demonstrated experience with a diverse student population and work environment.
-Good judgement and decision making abilities.
-Information technology skills.
-Proficiency with student service software programs and administrative software

-Knowledge of Workday Student and UBC Admissions and Program management experience