Team Lead Personal Support Worker

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Bayshore HealthCare is one of the Canada's leading providers of home and community health care services and is a privately owned company. Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canada's Best Managed Companies Program every year since 2006. In 2015, Bayshore achieved the designation for Best Practice Spotlight Organization from the Registered Nurses' Association of Ontario. Bayshore Healthcare is also recognized as Canada's Best Employers in Forbes 2023 list. Join the Bayshore Family: Enhance care for clients of all ages and backgrounds with compassion and excellence. Bayshore is seeking a passionate and caring Team Lead Personal Support Worker (PSW) to join our exceptional team. At Bayshore, you will have the opportunity to create meaningful moments for clients daily while providing exceptional care. 

Position Summary 
The Team Lead PSW is responsible for supporting a Retirement Home setting and ensuring the delivery of high‑quality, client‑centred personal care based on the client's plan of care, customer service principles, and Bayshore's values, policies, and procedures. This position functions as an active member of the multidisciplinary health care team

Major Responsibilities

• Performs personal care and approved delegated tasks to promote the physical, social, and emotional well‑being of each client.
• Respects and promotes the comfort, safety, and dignity of all clients.
• Acts as initial contact for new admissions; reviews the current care plan for required updates and collaborates with the MCP.
• Observes and promptly reports significant changes in a client's physical and emotional condition to the MCP and facility nurse as appropriate.
• Reports any client or family concerns to the Facility MCP.
• Covers book‑offs and vacations for PSWs and notifies the Facility MCP and CSC via email regarding no‑shows or schedule changes.
• Reorganizes client visit times and provides direction to PSWs during staffing shortages.
• Participates in Team Meetings held by the Facility MCP.
• Maintains professional and confidential relationships with clients, staff, and family members.
• Attends LHIN meetings, in‑service sessions, Transfers of Authority, etc., as directed by the Manager of Clinical Practice.
• Provides mentorship to PSWs as needed.
• Reports health and safety hazards to the responsible MCP.
• Performs other delegated duties as assigned.

Line of Responsibility

• Meets daily or as needed with facility staff to report client condition updates.
• Updates the Bayshore binder with any changes.
• Performs all delegated duties under the direction of the Manager of Clinical Practice.

Why Choose Bayshore? We Offer:

• Full and Part-Time Careers: We offer flexible career options to suit your lifestyle, whether you're looking for full-time stability or part-time flexibility
• Top Industry Wages: Earn top wages for the critical work you do, reflecting your skills and dedication
• Comprehensive Benefits: Enjoy company-sponsored health and dental benefits for you and your family, ensuring your well-being.
• Retirement Savings Plan: Benefit from a company-contributed retirement savings plan to help secure your financial future
• Paid Time Off: Including sick days, orientation, and training
• Travel Compensation: Competitive compensation for your travel, recognizing the importance of your time and effort
• Efficient Schedules: Experience work schedules designed to maximize care time and minimize travel, enhancing your work-life balance
• Career Advancement: Opportunities for professional advancement and growth 
• Mobile Devices: Provided for easy documentation and communication
• Supportive Management: Accessible clinical managers and schedulers who value and support your work.

Work Environment

• Collaborative Team Atmosphere: Work alongside a dedicated team of healthcare professionals who are committed to providing the highest quality of care
• Client-Centered Care: Focus on building strong, trusting relationships with clients and their families
• Flexible Work Schedules: Designed to balance your professional and personal life
• Ongoing Training and Development: Continuous training to advance your skills and enhance your ability to provide outstanding client care 
• Safe and Supportive Environment: Adherence to strict health and safety protocols to ensure the well-being of both staff and clients.

Personal Support Worker diploma or equivalent (evidence required)

Attributes:

• Leadership experience (asset)
• Excellent communication skill with fluency in written and spoken English
• French proficiency required for positions located within Quebec or where French language is a service requirement
• Valid driver's license, auto insurance and reliable vehicle.

Successful candidates who are offered a position will be required to provide:

• 2 supervisory references, 
• A clear criminal record check with vulnerable sector screening
• Proof of being negative for TB.

Bayshore is committed to a high quality and safe environment for both our staff and clients/patients.  Dependent upon Provincial government regulations, and the position being applied for, new hires may be required to provide proof of vaccination against illnesses such as COVID-19, Hepatitis, Seasonal Flu etc. Please speak with the recruiter for Provincial and/or position specific requirements. Medical exemptions or any based upon Human Rights Code criteria will be considered on a case-by-case basis. 

"At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individuals purpose, potential and wellbeing." 

At Bayshore Healthcare Ltd., and its subsidiaries, we are committed to fostering an inclusive workplace and operate in full compliance with all Provincial and Territorial legislation pertaining to Human Rights Codes and Accessibility requirements. To ensure continued compliance throughout the recruitment and selection process, we encourage candidates to disclose any accommodation needs they may have.