Service Planner

Atlas Copco

Canada

Canada

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About

Allow us to introduce ourselves…

You may think you don't already know us, but our paths have definitely crossed before From the water bottle in your hand, to the lamp lighting up your room, and even the t-shirt on your back, chances are each of these items were created using one of Atlas Copco's industry leading air compressors. That's right, compressed air is EVERYWHERE, and we are thrilled to have customers across all industries; medical, textiles, pharmaceutical, food manufacturing and many more… in over 180 countries across the globe We like to think of ourselves as a Leader in the industry and encourage our employees to think the same

We don't just promote diversity and inclusion because it's the right thing to do, we do it because it's what drives the best results. We welcome applicants of all race, colour, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, disability, marital status, age, and all other legally protected status.

Your new role will be

As our newest Service Planner supporting our Ontario operations, you will be the heart of the planning and administration of our daily field activities.

You will engage daily with our customers as you answer their inquiries and provide excellent customer service on behalf of Atlas Copco. You will enjoy being a team-player as you interact frequently and coordinate with our various departments (Sales and Service) all with the support of the Service Operations Manager, Service Division. You can expect us to provide all necessary training on our service plans and services when you get started with us.

This position has a work schedule of 37.5 hours per week, Monday to Friday.

The main activities you'll be responsible for

Answering incoming customer calls/emails and providing excellent customer service as you help them identify their service needs and apply the right course of action, responding to their needs and questions

Planning and deploying the service, repair and maintenance work and any other site-specific needs for your territory in collaboration with Sales Representatives and the Service Operations Manager

Selecting the right Service Technician based on skill requirement for each job and proactively preparing them with anything they may need (training, drug testing, gate passes, vehicle information and any other additional information)

Preparing required parts list and specialty tools (if required) and actively following-up to make sure they are being ordered and shipped at the required date

Set up the parts for efficient technicians pick up and/or shipping to customer sites

Coordinating and controlling all unused/returned parts brought back by the Service Technician using the return form and placing the parts back into the local inventory

Coordinating the issuing of purchase orders, ensuring they are sent to vendors, following up with vendor service delivery, retrieving visit report from vendor, and then finally closing the job

Monitor all open jobs WIP (Work In Progress) and make sure to take actions to reduce aging WIP

What you can expect from us

Base salary of $65,000 to $72,000

5% Annual performance Bonus

Extended Health Care Plan, Dental Care and Life and Disability Insurance

Pension Plan

Physical Wellness Subsidy

Paid Time-off (vacation, personal days, sick days, flex-days)

Emergency Travel Insurance

Employee Assistance Program

Educational Assistance Program

Employee Discount Program

Continuous Learning Opportunities

What will help you succeed in your new role

Your 2+ years of previous experience in a a service or logistics planning role

Proven ability to give great customer service in a fast-paced environment

Your advanced computer skills: Outlook, Word, Excel, SAP (would be an asset)

Your excellent communication skills – English speaking and writing

Your strong sense of responsibility and proactivity

Your well-developed organizational and time management skills.

#ACA #AtlasCopcoCompressorsCanada

Passionate people create exceptional things
At Atlas Copco we believe in challenging the status quo, always looking for a better way. Our leading-edge technology enables us to innovate for a sustainable future.
We believe that people make it happen and with us you are empowered to act. Your ideas can make a real difference and contribute to the quality of life for people everywhere.
We offer a wide range of interesting job roles and many opportunities to grow. This is where it begins – Join us at the Home of Industrial Ideas.

Canada

Languages

English

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