About
Full-time
Description
The
IT Systems Administrator
is responsible for the administration, configuration, and maintenance of enterprise systems and platforms including Salesforce, Tableau, Leap and other Salesforce connected applications. This role ensures that applications, users, data, and integrations operate smoothly, securely, and efficiently to support a 200+ employee organization. This role will work closely with sales, inside sales, marketing, and operations teams to improve lead management, customer engagement, and service workflows across our organization. The ideal candidate is Salesforce-certified, highly collaborative, and comfortable working in a fast-paced, customer-driven environment.
Key Responsibilities
• Administer, configure, and maintain Salesforce environments to support sales and service operations
• Manage users, profiles, roles, permissions, and security settings
• Configure and optimize customer lifecycle processes relevant to home improvement projects
• Build and maintain accurate reports, dashboards, and automation to support sales, marketing, and leadership teams
• Ensure data accuracy and integrity across customers, project, and lead records
• Partner with sales, customer service, and field operations to gather requirements and deliver scalable Salesforce solutions
• Support contact center workflows including speed to lead, call tracking, and reporting
• Provide user training, documentation, and ongoing support
• Participate in release management, testing, and continuous improvement initiatives
• Monitor Salesforce release updates for potential impact to current features & functionality
• Continued growth and training on the Salesforce ecosystem, i.e., trailhead training, certifications, etc.
About Expo Home Improvement
Expo Home Improvement, a top-rated Texas-based home remodeling company, specializes in high-quality bathroom, kitchen, and window remodels for residential customers since 2006. We are recognized for exceptional craftsmanship, outstanding customer service, and a commitment to enhancing the lives of homeowners. Recognized as a Top Place to Work in the nation, our people-first approach fosters a supportive culture that drives excellence and growth. Beyond transforming homes, we are dedicated to building lasting relationships and making a positive impact in the communities we serve.
Requirements
Required Qualifications
• 4+ years of hands-on Salesforce Administration experience
• Strong knowledge of Salesforce configuration, automation (Flows, validation rules), and security
• Experience supporting sales-driven environments with high lead volume
• Excellent organizational, communication and collaboration skills
• Ability to work onsite with cross-functional business teams
Preferred / Plus Qualifications
• Experience in the home improvement, construction, or related service-based industry
• Tableau or Salesforce analytics experience
• Skilled in connecting applications to the Salesforce ecosystem.
• Leap SalesPro experience is desired
• Experience supporting Field Service, Marketing Cloud and Data Cloud environments
Working Conditions
• Must be able to manage multiple priorities in a fast-paced environment, often with tight deadlines.
• Work is performed in a professional office setting and requires extensive use of computers, data platforms, and communication tools.
• The role involves sitting, typing, and viewing a computer screen for extended periods.
• Must be able to communicate clearly and effectively with team members across multiple departments, both in person and through digital channels.
• May require occasional evenings or weekends as needed.
• Must be comfortable working with confidential information.
Equal Opportunity Employer
Expo Home Improvement provides equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability status, or any other characteristic protected by law.
Americans with Disabilities Act (ADA)
Expo Home Improvement complies with the ADA and will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations.
Languages
- English
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