Return Agent

Get on the fast track to a more rewarding career with Enterprise Mobility - a team that are committed to quality, innovation, customer satisfaction and employee development.We are a multibillion-dollar industry leader that is rapidly expanding and growing. At Enterprise Mobility, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions.Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.

Enterprise Mobility has an exciting opportunity for a Return Agent. The Return Agent provides superior, friendly, and efficient service during all aspects of the rental car process, assisting all customers with the rental return process. Provides professional, knowledgeable and courteous service while accurately completing all transactions. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.

Branch Location: Vancouver International Airport, 3211 Grant McConachie Way, Richmond, BC V7B 0A4.

This is a full time position that pays $23.57 / hour

We offer:

• Paid time off
• Consistent full time 40 hour per week schedule
• Employee discount
• Retirement Savings Plan with company match and profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Schedule:

• Must have an open availability Sunday-Saturday, 40 hours a week, between the airports operating hours of 5am-1:30am.

• Assist all customers with the rental return process.
• Effectively resolve all customer service issues.
• Inspect vehicles upon rental return; neatly and accurately document information (mileage, fuel level, damages).
• Advise and review rental charges, and provide an accurate receipt to the customer.
• Assist other employees in keeping lot organized for ease of access and traffic flow.
• Perform other customer service related duties in addition to those listed, to ensure our service exceeds the expectation of the customer.
• Positively represent the Company to all vendors and the general public.
• Ensures the security of company assets.
• Keeps work area clean and orderly. Responsible for maintaining a safe and clean work environment. Immediately reports any unsafe or hazardous conditions to the lead agent and/or manager.

• Must be at least 18 years of age.
• Must have a High School Diploma or GED equivalent
• Must have a current and valid British Columbia Full Class 5 driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol related convictions on driving record (DUI/DWI).
• Proficient in English, written and verbal comprehension.
• Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future.
• Minimum 6 months part time or full time relevant experience required in one of the following:
  • Sales
  • Customer Service (i.e. Retail, Restaurant, etc.)
  • Management/Supervisory experience (i.e. Sales or Service industry)
  • Organizations/Clubs – at a leadership level
  • Community Involvement/Volunteerism – at a leadership level
• Must have an open availability Sunday-Saturday, 40 hours a week, between the airports operating hours of 5am-1:30am.