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Regional Security Manager
Blackbird Security Inc.
- Edmonton, Alberta, Canada
- Edmonton, Alberta, Canada
About
Role Summary
As the Regional Manager, you will be responsible for fully and directly supporting the Operations Manager and the Director of Operations in his role as it pertains to the cost-effective management of all operational facets associated with your region in terms of operational accountability.
The successful candidate will possess very strong organizational and time-management skills, have excellent customer service, and understand the importance of the bottom line. To succeed in this role, the individual must have experience with account management, employee management, and security - bonus points if you're familiar with the Retail Security Industry. We're all young professionals and are looking for an energetic, motivated, forward-thinking, and driven Regional Manager who will be very involved in our business development.
Job Duties:
Participate and lead the selection, development, management, and leadership of your supervisory team of district managers and field supervisors.
Be accountable for the maintenance of professional communication at all times between team members.
Schedule and assign staff to sites to ensure that there are no missed shifts and no overtime. This includes filling open shifts when they occur, or short notice guard requests.
Supporting the Director of Operations with the design and maintenance of post orders for each site, whether this is physically done by Supervisors or by you.
Develop and maintain solid relationships with our clients.
Regularly meet designated client representatives for status updates and, address any concerns promptly and proactively identify problems and find resolutions.
Oversee disciplinary actions of your staff as necessary, with input from HR and your direct reports.
Oversee proper field training and orientation for all employees in your region.
Participate in projects, investigations, and special assignments as required by the leadership team.
Support the Talent Acquisition in the recruiting, interviewing, and growth of staff and development of teams in your region
Manage and address staff issues as they arise, with support and direction from the HR team.
Support the Director of Operations in his role to manage operational spending and ensure cost-effective operational efficiencies.
Report required regional metrics and KPIs regularly.
Support the ownership of this company with potential business development opportunities when they arise.
Professionally resolve complex client problems or disputes.
Ensure clients receive requested services promptly.
Identify opportunities for business growth with existing clients.
Act as the main point of contact for your region's client concerns and needs.
Maintain accurate client records, keeping track of any contract updates and renewals.
Job Qualifications:
Minimum 5+ years experience in the physical security services industry.
2+ years experience in a management role in the Security Industry
Retail security experience is required
Knowledge of Security Field Operations and Retail Loss Prevention.
Should possess a valid Alberta Security Workers License and Driving License
Willingness to use your vehicle for work-related purposes and travel (gas and parking will be reimbursed)
Proven experience in a leadership role is required
Excellent communication skills and the ability to anticipate the needs of clients
Must demonstrate strong analytical thinking skills
Should possess strong problem-solving skills and the ability to make sound judgment calls
Prior experience with Tracktik is an asset
Superior organizational and time-management skills
What's in it for you?
Employee benefits
Paid training and growth opportunities to succeed in your role
Career advancement opportunities through promotion from within
Recognition programs and bonuses
Goodlife Fitness Gym Membership - 25% discount on all membership fees (all tiers), $0 enrollment fees and share with one family member (post completion of the probationary period)
Job Types: Full-time, Permanent
Pay: $65,000.00-$75,000.00 per year
Benefits:
Dental care
Extended health care
Life insurance
Vision care
Experience:
Security: 5 years (required)
Management: 2 years (required)
Licence/Certification:
Security Guard Licence (required)
Work Location: In person
Languages
- English
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