About
Position's Contributions to Work Group: - The MLOps Platform Team works within the Enterprise Data and Analytics Organization. - Driving the ability to work with Internal Teams to be able to support the full life-cycle of AI and machine learning development through to beyond production. - Helping build a platform that enables data driven decisions across the enterprise, helping teams build high-value data and AI/ML products, and enable the operationalization and reliability of all models. - We are searching for a driven and highly skilled MLOps Engineer to join our MLOps Platform team at ServiceNow. - The role will build the MLOps Platform, build self-service ML Development tooling, and building platform adoption. - You have ideas on how to create a great user experience for those building, deploying, and operationalizing production quality Machine Learning models. Reason/motivation for request: - New headcount
Typical Day or Week in the Role • Define scalable and secure architectures, frameworks and pipelines for building, deploying and diagnosing production ML applications • Enable users & teams on the ML platform; troubleshoot and debug user issues; maintain user-friendly documentation and training. • Collaborate with internal stakeholders to build a comprehensive MLOps Platform • Design and implement cloud solutions and build MLOps pipelines on cloud solutions (e.g., AWS) • Develop standards and examples to accelerate the productivity of data science teams. • Run code refactoring and optimization, containerization, deployment, versioning, and monitoring of its quality, including data & concept drift • Create way to automate the testing, validation, and deployment of data science models • Provide best practices and execute POC for automated and efficient MLOps at scale Interaction with team: -
Working with core team, maybe work with additional teams when needed. - Internal only position - Working with engineers and scrum team. Work environment: - Onsite 2-3 days a week/ no exceptions. Candidate Requirements • Years of experience required Education & Experience Required: - Bachelors degree with 8+ years experience - Master's degree with 6+ years experience
Required Technical Skills (Required) • 8+ years of experience working with an object-oriented programming language (Python, Golang, Java, C/C++ etc.) • Experience with MLOps frameworks like MLflow, Kubeflow, etc. • Proficiency in programming (Python, R, SQL) • Ability to design and implement cloud solutions and build MLOps pipelines on cloud solutions (e.g., AWS) • Strong understanding of DevOps principles and practices, CI/CD, etc. and tools (Git, GitHub, jFrog Artifactory, Azure DevOps, etc.) • Experience with containerization technologies like Docker and Kubernetes • Strong communication and collaboration skills • Ability to help work with a team to create User Stories and Tasks out of higher-level requirements. Nice to Have: • Ability to create model inference systems with advanced deployment methods that integrate with other MLOps components like MLFlow. • Knowledge of inference systems like Seldon, Kubeflow, etc. • Knowledge of deploying applications and systems in Langfuse or Kubernetes using Helm and Helmfile. • Knowledge of infrastructure orchestration using ClodFormation or Terraform • Exposure to observability tools (such as Evidently AI)
Soft Skills (Required) - Someone who takes the initiative on their own - Someone who does not need to be micromanaged.
Languages
- English
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