Contract Manager - Contract Cleaning

CONTRACT MANAGER - Contract Cleaning

Patch: Basingstoke, Farnborough, Bournemouth and Salisbury

Salary: £35,000 + Company Car + Bonus + 35 Days Holiday

Join an Award-Winning Business That Puts People First

We're a leading national commercial cleaning and associated services provider - and proud winners of the European Cleaning & Hygiene Awards 2025: Best Company to Work For.

Founded in 1986, we've grown into a national organisation without losing what matters most: our family values, people-first culture, and commitment to doing the right thing. Our continued success is built on 5 pillars - Employee Investment, Customer Engagement, ESG, Service Excellence and Innovation - and our operations team is at the heart of these.

As we continue to raise the bar, we're looking for an exceptional Contract Manager to manage a London based portfolio of accounts.

The Opportunity

We are looking for an experienced Contract Cleaning Manager who wants to assist in managing their own business area including P&L and take direct control of their team, client relationships and results, as well as H&S including COSHH, BICS & IOSH. This is an opportunity to join an international brand that truly values their people and offers career and personal development to all their employees.

What You'll Be Doing

• Contract/Site Management of cleaning staff
• The Contracts Manager will ensure the cleaning service delivery specification is implemented and adhered to.
• Regular client liaison: plan and implement a visitation programme to monitor cleaning standards and client satisfaction in all contracts, via the Quality Service Level Indicator/ECAT procedure.
• To ensure all client queries and complaints are dealt with in a timely and effective manner.
• To ensure that the financial performance of each contract is being controlled to the budgeted requirements.
• Contracts Managers maximise the level of business done within each contract by identifying additional opportunities for extension to the contract and/or additional work as well as facility services sales.
• To assist the sales team as and when required.
• To ensure adequate supplies are onsite.
• To recruit, induct and train new staff.
• To resolve any disciplinary/ grievance matters in line with company policy and procedure.
• To provide guidance, coaching and training to managers and supervisors.

What We're Looking For

• Experience in managing multiple commercial cleaning accounts
• Strong management style with experience in recruitment, on-boarding, training and development
• Passionate about people
• Health and Safety qualification or experience in this area
• Client liaison and presentation experience
• Full clean driving licence

The Package

• £35,000 basic salary
• Performance bonus
• 35 days holiday (including bank holidays)
• Company Car or Car Allowance
• Flexible working

Why Join Us?

• Ethical Business, always looking to reduce our environmental impact and our use of the planet's resources.
• Equal Opportunities Employer who promotes diversity.
• Innovative Approach to the Employee Journey
• A defined purpose-driven set of values helps our employees understand what we stand for and fosters the shared sense of responsibility and family-feel to our business