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Outlets Manager, Sky Bistro
Pursuit Collection
- Banff, Alberta, Canada
- Banff, Alberta, Canada
About
Role & Responsibilities
Leadership & Culture:
Lead, coach, and inspire a high-performing front-of-house team across Sky Bistro and Peak Patio
Recruit, develop, and retain top hospitality talent through meaningful training, mentorship, and engagement
Foster a culture of ownership, accountability, teamwork, and pride in service
Be present on the floor, leading by example and setting the standard for hospitality excellence
Champion a safe, inclusive workplace where team and guest safety always comes first
Operations & Guest Experience
Oversee daily restaurant operations with a focus on seamless execution, elevated service, and strong sales performance
Balance premium dining expectations with high-volume business levels
Continuously refine service flow and guest touchpoints to enhance the overall experience
Actively engage with guests and team members to gather feedback and drive continuous improvement
Ensure consistency in quality, cleanliness, and operational standards across all outlets
Strategy & Innovation
Support development and execution of seasonal activations, promotions, and memorable events that drive energy and excitement
Lead innovation in service style, flow, and operations to set new standards for excellence
Collaborate with Restaurant Chef to deliver cohesive, story-driven dining experiences
Financial & Business Leadership
Own the financial performance of Sky Bistro & Peak Patio, to achieve sales, labour and profitability targets through strong execution and smart decision making
Demonstrate a strong understanding of labour management, forecasting, and financial performance to balance service excellence with efficiency
Build schedules and staffing plans aligned to business levels and seasonal demand
Identify and implement initiatives that drive revenue growth, productivity, and cost control
Conduct quarterly team meetings to align on goals, celebrate wins, and reset service and performance standards
Attend and contribute to leadership meetings to align priorities, review results, and coordinate operational initiatives
Ensure compliance with company policies, safety standards, and operational procedures
Collaboration
Partner closely with Culinary, Retail, Guest Services, and Gondola leadership to ensure seamless operations
Build strong cross-department relationships to support building-wide initiatives and events
Communicate effectively across teams to align priorities and deliver exceptional results
Required Skills & Qualifications
5+ years Food & Beverage leadership experience in high-volume or premium dining environments
Leadership of complex service periods including events, buyouts, and activations
Ability to coach, mentor, and develop high-performing service teams
Labour planning, scheduling, and productivity management
Food and Beverage operational leadership in high-volume dining environments
Leadership presence during peak service periods
Elevated service standards in high-volume dining environments
Cross-department collaboration with strong professional communication
High personal standards and commitment to hospitality excellence
This is a salaried role.
About Us
We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.
Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Vancouver, Reykjavík, Costa Rica, Las Vegas, and Chicago.
Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.
What will your work environment be like?
At Pursuit, our locations are more than just a place to work – it's a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you're tackling projects or enjoying our many perks, you'll feel supported and valued. With a variety of great benefits, we're committed to ensuring that your time with us is as fulfilling as it is fun.
Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we're lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say 'yes' to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories
PURSUIT PERKS
Join an inclusive, global team and make life-long connections
Enjoy free access to Pursuit attractions and 50% off for friends
Get discounts on hotel stays, dining, and retail
Access subsidized mental health and wellness resources
Equal Employment Opportunities Information
Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can't apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at
We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.
Languages
- English
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