About
The Client Relations Representative is the first point of contact for many clients and plays an essential role in creating a professional, welcoming, and efficient experience. This role requires client-facing responsibilities, administrative duties and reporting. The ideal candidate is proactive, highly organized, and committed to fostering strong relationships with clients, being highly communicative with our client via phone, email and chats. The performance metrics is measured by client communications outreach for problem solving and proactive metrics a
This position is central to supporting attorneys, paralegals, and office staff by coordinating case assignments, scheduling client interactions, managing communications, and ensuring the office environment remains clean, organized, and client-ready. Must be available between the hours of 8:00AM and 6:30PM CST.
Daily Key Responsibilities
Client Relations & Communication
Serve as a primary point of contact for clients, handling inquiries with professionalism and courtesy.
Answer incoming phone calls, screen and direct calls to the appropriate team member, and provide general information as needed.
Return client phone calls in a timely and professional manner to ensure consistent follow-up and client satisfaction.
Respond promptly and accurately to client emails to maintain strong communication and client confidence.
Schedule consultations, meetings, and follow-ups between clients and attorneys, ensuring proper coordination of calendars.
Assist clients during in-office visits, providing hospitality and ensuring a welcoming environment.
Act as a witness for client document signings, ensuring professionalism and adherence to office procedures.
Maintain confidentiality in all client communications and documentation.
Respond to and manage client tickets or service requests submitted through HubSpot.
Case Management Support
Input new cases into Clio and update the Case Assignment spreadsheet.
Update the assigned Attorneys drive by transferring the clients folder into the team drive.
Update the clients information in Hubspot with the assigned legal team.
Contract duration of more than 6 months. with 40 hours per week.
Mandatory skills: Customer Service, Email Communication, Email Support, Communication Etiquette, Customer Support, Communications, Administrative Support, Customer Satisfaction, google suite
Languages
- English
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