About
Responsibilities:
Respond to customer emails and messages in a timely and professional manner
Handle order tracking, refunds, exchanges, and general inquiries
Resolve customer concerns calmly and efficiently
Communicate with fulfillment teams regarding order issues
Keep accurate records of customer interactions
Identify recurring issues and suggest improvements
Requirements:
Previous experience in customer support (ecommerce preferred)
Strong written English skills
Familiar with Shopify, Stripe, PayPal (preferred but not required)
Ability to manage high message volume
Professional, patient, and solution-oriented mindset
Available to respond within agreed time windows
Nice to Have:
Experience with Gorgias, Zendesk, Freshdesk, or similar tools
Basic understanding of dropshipping or online stores
Experience handling disputes/chargebacks
Position Details:
Remote position
Flexible hours (must meet response time expectations)
Part-time with potential to grow into full-time
Competitive pay based on experience
We're looking for someone long-term who wants to grow with the brand. If you're organized, responsive, and take pride in delivering excellent service, we'd love to hear from you.
Please include:
Your previous customer support experience
Tools you've worked with
Your availability
Why you'd be a good fit
Contract duration of more than 6 months. with 40 hours per week.
Languages
- English
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