About
Key responsibilities
• Serve as Tier 1–Tier 2 support via ticketing system, phone, email, and remote tools
• Troubleshoot and resolve issues related to Windows, macOS, printers, mobile devices, and common business applications
• Administer user accounts and access (onboarding/offboarding, password resets, MFA, group memberships)
• Support Microsoft 365: Exchange/Outlook, Teams, SharePoint/OneDrive, licensing, mailbox permissions
• Basic Active Directory/Azure AD tasks (users/groups, basic GPO awareness, device join, conditional access awareness)
• Endpoint support: troubleshooting, patching support, AV/EDR agent checks, encryption status, device compliance
• Basic networking support: Wi-Fi connectivity, DNS/DHCP fundamentals, VPN client troubleshooting, simple switch/AP checks
• Document work performed in tickets with clear steps, outcomes, and root cause notes when applicable
• Follow security-first practices: least privilege, identity verification, secure remote access, safe handling of data
• Escalate complex issues with good notes, logs/screenshots, and what's already been tried
• Contribute to internal knowledge base articles and standard operating procedures
• Participate in on-call rotation (if required) and communicate status to users professionally
Contract duration of 1 to 3 months. with 30 hours per week.
Mandatory skills: Tech & IT, IT Support, Helpdesk, DHCP, DNS, Microsoft Windows, macOS, Chrome OS, Business with 1-9 Employees
Languages
- English
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