Venue Information Technology Coordinator

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Under general supervision of the Venue IT Manager, the Venue Information Technology Coordinator is responsible for the assistance of installations and maintenance of hardware, software, and peripherals for the TD Coliseum & Concert Hall technology functions on an as-needed basis as well as providing support to event-specific IT needs. Additionally, they will collaborate with the IT Manager and venue leadership to establish venue strategy for technology systems in the venue that supports the fan experience. This position requires availability during nonstandard working hours, including weekends and holidays.

This role pays an hourly rate of $28.00 CAD

Benefits for Part-Time roles: Pension matching

This position will remain open until May 15, 2026.

• Coordinate and assist the team responsible for the installation and maintenance of onsite hardware and software including workstations, mobile devices, multimedia displays, and video conference system support
• Assist in managing the systems and technologies that support technology for the venue and business (Device Management, Identity, Access Control, etc.)
• Provide technical leadership and support for all onsite staff and contractors
• Understand and support event operations Network, Wi-Fi, Events, Operations, Box Office, and stadium communications needs
• Support long term planning for technology systems throughout their lifecycle
• Diagnose and repair hardware issues, contacting appropriate service vendors when necessary
• Maintain efficient equipment storage and inventory for all technical assets
• Report any system failures to Venue Leadership promptly
• Document process/procedures and label equipment as needed
• Maintain an equipment preventative maintenance program
• Assist in organizing and scheduling upgrades/maintenance in collaboration with venue event and operations schedules
• Support a wide range of physical cabling and wireless infrastructure (Fiber/Copper/AV/Broadcast/Wireless)
• Manage printer infrastructure and operations of venue print and copy needs
• Provide excellent customer service assistance to internal and external clients
• Improve programming and maintenance of the technical infrastructure over time
• Perform other duties and responsibilities as assigned

• Minimum two (2) years of experience in an IT or Desktop Support role, preferably in the events and sports/entertainment industry.
• Demonstrated experience with Microsoft 365 administration and Office suite.
• Proficiency with MacOS and Windows operating systems, hardware, and peripherals.
• Proficiency with Client – Server infrastructure and support on site.
• Proficiency with technology operations around cloud-based services for various business and venue systems.
• Experience with multi-function imaging devices, copiers, and printers.
• Basic knowledge of configuring and troubleshooting iOS and Android based mobile devices.
• Basic understanding of networking protocols and troubleshooting (CCNA or equivalent a strong plus).
• Have experience supporting network equipment such as switches, routers, and firewalls.
• Working knowledge of telephone and VoIP systems.
• Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, professional and courteous manner which fosters a positive, enthusiastic and cooperative work environment.
• Organize and prioritize work to meet deadlines.
• Effectively work under pressure and meet tight deadlines in a fast-paced environment.
• Must be detail oriented and possess excellent follow-through skills.
• Excellent documentation and process skills.
• Possess knowledge and experience in industry terminology, event related services, facility capabilities, and technical requirements for the types of events anticipated at the facility.
• Ability to work independently, exercising judgment and initiative.
• The ability to work effectively with people from a variety of culturally diverse backgrounds.
• The ability to perform physical tasks such as lifting and carrying up to 50 pounds.
• Ability to work, nights, weekends and holidays as needed.
• Ability to consistently adhere to the highest standards of integrity, professionalism, ethics, and confidentiality.
• Ability to read and understand building drawings, event plans, and operational diagrams.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.