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2nd / 3rd Line IT Support EngineerSER Limited • Send, England, United Kingdom
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2nd / 3rd Line IT Support Engineer

SER Limited
  • GB
    Send, England, United Kingdom
  • GB
    Send, England, United Kingdom
Find similar jobs

About

2nd / 3rd Line IT Support Engineer - Send - £45,000 - Great Opportunity! Are you an experienced 2nd / 3rd Line IT Support Engineer with a background in MSP environments? Do you enjoy working in a fast-paced setting where no two days are the same? If so, this could be the perfect next step in your career. We’re working with a growing Managed Service Provider currently operating with a close-knit team of three, with ambitious plans to expand over the coming years. This is a fantastic opportunity to join early in their growth journey and play a key role in shaping the technical direction of the business. The Role You’ll be providing high-level support to a diverse client base, handling escalations, project work, and contributing to continuous improvement across client environments. Key responsibilities include: Providing 2nd and 3rd line remote and on-site support Managing escalated tickets and complex technical issues Supporting and maintaining Microsoft 365, Windows Server, and networking environments Assisting with infrastructure upgrades and cloud migrations Contributing to documentation and best practice improvements Delivering excellent customer service at all times About You Proven experience working within an MSP environment (essential) Strong troubleshooting skills across desktop, server, and network technologies Experience with Microsoft 365, Azure, Active Directory, firewalls, backups, and virtualisation Full UK driving licence (essential) Keen, enthusiastic, and motivated to develop Strong communication skills and a proactive mindset What’s On Offer £35,000 – £45,000 salary (depending on experience) Modern office environment On-site parking Paid certifications and ongoing professional development Genuine career progression as the company grows Opportunity to be a key part of an ambitious and expanding MSP The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to owen @ serlimited . com. SER-IN
  • Send, England, United Kingdom

Languages

  • English
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