Program and Resource Manager, Social Services

Program and Resource Manager

Are you passionate about
working with Albertans with disabilities and supporting your local community?
Do you have what it takes to champion our Vision to Inspire Potential, Build
Community and Enrich Lives?

Easter Seals Alberta (ESA) is a
provincial not-for-profit organization that has been in existence for over 70
years. Our mission is to provide services that foster inclusion, independence,
and recreation for individuals with disabilities and medical conditions. We
strive to ensure that the resources Albertans need for an independent and full
life are available.

Easter Seals fosters a work
environment that is inclusive as well as diverse, where our people can be
themselves, every idea and perspective is valued to reflect the people we
serve.

Reporting to the Director of Impact, the Program and Resource Manager, Social Services. will be managing the Family Resource Center Team and will be responsible for managing and overseeing the
overall success and health of Easter Seals Alberta's programs. This position
requires a strong background in leadership, with proven experience in managing
teams, developing staff, and driving program excellence. The ideal candidate
will have a solid track record of past management roles, demonstrating the
ability to lead, mentor, and inspire a diverse team while ensuring the
effective delivery of programs.

Responsibilities:

• Embrace a culture of
continuous learning and development to ensure all individuals, families,
professionals, and the ESA team have access to the most current information and
resources.

• Provide individuals,
families, and professionals with family centered care through empathy,
compassion, and understanding. Consistently ensuring a high degree of service
and support.

• Provide guidance, support,
and mentorship to employees to ensure a high performing team.

• Foster a culture of empathy and
respect within a team environment that promotes collaboration, inclusivity, and
professional growth.

• Participate in the hiring
process for any new team members, complete performance reviews, and training.

• Oversee and manage the Family
Resource Center, Family Support, Guardianship and Trusteeship, and
Accessibility Supports programs.

• Monitor program metrics and
performance to assess its effectiveness and collaborate with Director of Impact
to adjust as necessary to achieve program goals.

• Develop and implement
processes to streamline workflow and optimize service delivery.

• Implement strategies to
enhance the quality of service provided by the programs.

• Integrate an anti-oppression
framework into all aspects of program management and service delivery.

• Address ableism, combat
anti-racism, and dismantle barriers to ensure equitable access and support for
all individuals and families.

• Ensure programs are effective
and align with Easter Seals Alberta's strategic plan.

• Cultivate and maintain
partnerships with relevant organizations, agencies, and stakeholders.

• Collaborate with community
partners to enhance program effectiveness, reach, and awareness.

• Conduct community
presentations to raise awareness about the programs and services offered.

• Represent the organization at
community events and forums.

• Attend interagency meetings
to coordinate efforts and share best practices.

• Collaborate with other
organizations and agencies to address common goals and challenges.

• Manage the program budget
effectively, ensuring fiscal responsibility, and allocation of resources.

• Identify opportunities for
cost savings and resource optimization.

 
• Prepare and submit monthly
reports on program activities, outcomes, and challenges.

• Maintain accurate
documentation of program-related data and statistics.

• Develop documentation for
training materials and processes within the program.

• Develop training modules for
team members to enhance their skills and knowledge.

• Provide ongoing training and
professional development opportunities.

 Required
Qualifications:

·
A Degree or Diploma in Social Work is required

·
Minimum 5 years of related Social Work experience

·
Minimum of 3 years experience in a leadership role

· Experience with the PDD and FSCD services is an asset

·
Experience working with individuals with diverse ability levels and needs
based assessment is an asset. 

Skills and competencies

• Strong leadership and
organizational skills.

• Excellent communication and
interpersonal skills.

• Experience working with
diverse cultures and groups of people.

• Knowledge of community
resources and program evaluation techniques.

• Ability to respond
effectively to the needs of families and individuals we serve.

• Kind and compassionate, human
centered approach.

• Proficiency with data management
and reporting.

Position details

• The Program and Resource Manager, Social Services. position
is 35 hours/week in-person and reports to the Director of Impact.

• Valid Driver's license and
access to a reliable vehicle is a requirement for this position.

• A clear Enhanced Police
Information Check and vulnerable sector check are conditions of employment.

What we Have to Offer

• Full Benefits

• Employer Matched RRSP Plan

• Fun, dynamic team culture

• An opportunity for continual
growth and learning

• Ability to enhance the lives
of others