About
Normal Work Schedule: Monday-Friday, 7:30 AM-4:30 PM (with rotational on-call)
The IT Analyst will provide hands-on and remote support for hardware, operating systems, business applications, and collaboration tools. The role works closely with IT leadership and cross-functional teams to support end-user productivity, onboarding/offboarding, device lifecycle management, and adherence to service level expectations. This position participates in a rotating 24x7 on-call schedule to support after-hours operations, including manufacturing and business-critical systems
Responsibilities: End-User Support & Service Desk Provide Tier 1/Tier 2 technical support via Freshservice ticketing system, phone, remote tools, and in-person assistance Receive, prioritize, document, and resolve end-user incidents and service requests in Freshservice in accordance with SLA expectations Escalate issues appropriately to higher-tier IT resources or vendors Troubleshoot hardware, software, and connectivity issues using structured diagnostic and problem-solving techniques
Device & Endpoint Management Configure, deploy, and support Windows, macOS, and iOS devices including laptops, desktops, tablets, and mobile devices Perform employee onboarding and offboarding, including device provisioning, account setup, access changes, and equipment recovery Support and maintain Dell laptops/desktops, thin clients, Apple MacBooks, iPhones, and iPads Assist with endpoint lifecycle management including imaging, replacement, refresh, and retirement
Identity & Access Support Administer and maintain user accounts, group membership, and access in Microsoft Active Directory and cloud identity platforms Support Microsoft 365 services including Exchange Online, Teams, OneDrive, and SharePoint Assist with MFA, password resets, and access troubleshooting Apple & Mobile Device Support Support Apple Business Manager workflows and mobile device management processes Provide direct support for macOS and iOS devices used by leadership and sales teams Troubleshoot mobile connectivity including Wi-Fi and cellular services
Manufacturing & Plant Technology Support printing and labeling solutions including copiers, badge printers, and production label printers Troubleshoot and support handheld and scanning devices used in plant operations Provide on-site support in production and refrigerated environments as needed
Collaboration & Conference Systems Support conference room and collaboration technology including displays, audio/video systems, and conferencing platforms
Operational Responsibilities Participate in a rotational 24x7 on-call schedule, typically one week at a time, approximately once per month (depending on team size), including nights, weekends, and holidays Document procedures, known issues, asset information, and solutions within Freshservice to support operational consistency and accurate inventory records Follow ITIL-aligned incident, request, and change management processes
Working hours: 7:30 AM - 4:30 PM
Skills: 5+ years experience preferred
#IND123
Education: Bachelors
Experience: 4-7 years
Qualifications: Associate or Bachelor's degree in Information Technology, Computer Science, Systems Administration, or a related field, or equivalent hands-on experience. Minimum of three (3) years of experience in an IT support, help desk, or systems support role is required Verbal and written communication skills with the ability to support both technical and non-technical users Experience working in a corporate help desk or IT support environment Proficiency with Microsoft 365 applications (Outlook, Teams, Excel, Word, PowerPoint) Working knowledge of Windows and Apple operating systems in an enterprise environment Familiarity with SharePoint, OneDrive, and Exchange Online Understanding of wired, wireless, and cellular networking concepts Basic knowledge of ITIL concepts and service management best practices Exposure to ERP, QMS, or other enterprise business systems Occasional travel between company locations as needed (estimated up to 10?15%) Ability to work independently, prioritize tasks, and take initiative with minimal supervision
#IND123
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
key responsibilities
End-User Support & Service DeskProvide Tier 1/Tier 2 technical support via Freshservice ticketing system, phone, remote tools, and in-person assistanceReceive, prioritize, document, and resolve end-user incidents and service requests in Freshservice in accordance with SLA expectationsEscalate issues appropriately to higher-tier IT resources or vendorsTroubleshoot hardware, software, and connectivity issues using structured diagnostic and problem-solving techniquesDevice & Endpoint ManagementConfigure, deploy, and support Windows, macOS, and iOS devices including laptops, desktops, tablets, and mobile devicesPerform employee onboarding and offboarding, including device provisioning, account setup, access changes, and equipment recoverySupport and maintain Dell laptops/desktops, thin clients, Apple MacBooks, iPhones, and iPadsAssist with endpoint lifecycle management including imaging, replacement, refresh, and retirementIdentity & Access SupportAdminister and maintain user accounts, group membership, and access in Microsoft Active Directory and cloud identity platformsSupport Microsoft 365 services including Exchange Online, Teams, OneDrive, and SharePointAssist with MFA, password resets, and access troubleshooting Apple & Mobile Device SupportSupport Apple Business Manager workflows and mobile device management processesProvide direct support for macOS and iOS devices used by leadership and sales teamsTroubleshoot mobile connectivity including Wi-Fi and cellular servicesManufacturing & Plant TechnologySupport printing and labeling solutions including copiers, badge printers, and production label printersTroubleshoot and support handheld and scanning devices used in plant operationsProvide on-site support in production and refrigerated environments as neededCollaboration & Conference SystemsSupport conference room and collaboration technology including displays, audio/video systems, and conferencing platformsOperational ResponsibilitiesParticipate in a rotational 24x7 on-call schedule, typically one week at a time, approximately once per month (depending on team size), including nights, weekends, and holidaysDocument procedures, known issues, asset information, and solutions within Freshservice to support operational consistency and accurate inventory recordsFollow ITIL-aligned incident, request, and change management processes
experience
4-7 years
skills
5+ years experience preferred#IND123
qualifications
Associate or Bachelor's degree in Information Technology, Computer Science, Systems Administration, or a related field, or equivalent hands-on experience. Minimum of three (3) years of experience in an IT support, help desk, or systems support role is requiredVerbal and written communication skills with the ability to support both technical and non-technical usersExperience working in a corporate help desk or IT support environmentProficiency with Microsoft 365 applications (Outlook, Teams, Excel, Word, PowerPoint)Working knowledge of Windows and Apple operating systems in an enterprise environmentFamiliarity with SharePoint, OneDrive, and Exchange OnlineUnderstanding of wired, wireless, and cellular networking conceptsBasic knowledge of ITIL concepts and service management best practicesExposure to ERP, QMS, or other enterprise business systemsOccasional travel between company locations as needed (estimated up to 10?15%)Ability to work independently, prioritize tasks, and take initiative with minimal supervision
education
Bachelors
Languages
- English
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