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- +3
- +3
- United States
About
Top support and success teams at companies like Hightouch, Merge, and Sardine use Pylon to manage their customer support across Slack Connect, Microsoft Teams, Email, In-App Chat, Slack Community-all in one place.
We're building a core system of record, an all-in-one product that has a massive surface area and complex design problems. We believe design is important and is a major product differentiator over incumbents. This is not about mindless pixel pushing, you will be distilling down customer feedback and collaborating with engineers to ship huge features equivalent to entire product lines at other companies. We're early too, this is an opportunity to set the design vision and the design system for Pylon.
What you'll do We're looking for someone who not only is a strong product designer, but also is particularly pointy at visual design. Within your first 7 days, hand off designs to engineering Dig into and understand customer problems/feedback Collaborate with product and engineering throughout a project (no waterfall here) Navigate both the problem and solution space with cofounders and peers (we do not have product managers) Communicate differing opinions and make/facilitate constructive decisions Think through the broad user flows for new features Generate high fidelity mocks and think through UI/UX Build up the design system alongside Wendy, Ben, and Oliver and engineering partners Validate design choices with analytics Requirements
Located in (or will relocate to) San Francisco and excited about working in-person Very organized and hard working and fast An interest in tinkering with the product and suggesting improvements
Compensation -
The benchmark compensation for this role is $190K USD, however, the offered compensation may be higher or lower depending on skill-level and experience-level.
Our perks
Lunch, dinner and snacks at the office
Fully covered medical, dental, and vision insurance for employees
Retirement savings
14 company holidays + unlimited PTO
Annual offsite
Relocation and immigration support
More about Pylon
Traction:
Have hundreds of paying customers and are growing fast
Funding:
In addition to investment from Y Combinator and General Catalyst, a16z we just announced our Series B ($51M total raised)
Founders:
Advith Chelikani, Robert Eng, and Marty Kausas
Team:
Currently 55+ and growing!
Nice-to-have skills
- Product Design
- User Flows
- Visual Design
Work experience
- Product Designer
- UX Designer
- Visual/UI Designer
Languages
- English
Notice for Users
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