About
Job location:- Troy, NY
Job description:-
Required Technical and Professional Expertise • 8 + years' experience customer service and support of Windows Operating systems in a global enterprise environment from both software and hardware troubleshooting standpoint. • and technologies such as AD, DNS, Exchange, and Citrix. • 6 + years of experience with Configuration Management, MDM and Deployment methods with SCCM and Intune. • Basic experience in troubleshooting and working with Apple devices is an added advantage. • Experience with deployment methods including inventory control, security baselining, patching, software, and application deployments. • Understanding of Windows 11-MUST new features, feature updates, and industry best practice processes. • Understanding of Microsoft Patching Cycles & Policies, best practice processes. (ex. WSUS, Win10 Update Rings) • Knowledge of new and emerging enterprise technologies (ex: Azure, Intune, Windows Analytics, Autopilot) • Understanding of Office 365 or Microsoft 365 technology and any other client support or project interaction. • Active technical certifications would be an asset. • ITIL-Foundation and Agile experience must
Physical Requirements for EUC Endpoint role : • The ability to lift 25/50 pounds regularly. Moving Monitor/Printers boxes. • The ability to move safely over uneven terrain or in confined spaces. Running cables at desk locations.
Preferred Technical and Professional Expertise • Exceptional verbal and communication skills • Unparalleled Listening and Comprehension capabilities • Proven service industry front line experience with handling high value/critical customers • Ability to type 35-40 words per minute to capture important details on a call for documentation
Languages
- English
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