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Partner with Product, Engineering, and Sales teams to align technology solutions with customer requirements and business objectives.
Architect and guide the development of data integration and warehouse solutions using Snowflake and modern cloud technologies (AWS, Azure, GCP).
Lead design, coding, and testing of analytical and reporting solutions across the Genesys and broader contact center ecosystem.
Provide technical leadership, mentorship, and solution governance to ensure delivery excellence and scalability.
Leverage AI and analytics to drive innovation and improve customer experience outcomes.
Maintain compliance with U.S. data privacy and security regulations, including applicable state and federal standards.
Effectively communicate complex concepts to diverse audiences including technical teams, business stakeholders, and executive leadership.
Required Qualifications 10+ years of experience in product development, product management, or consulting
within the contact center industry .
Must be authorized to work in the United States now and in the future without visa sponsorship needed.
8+ years of experience designing and developing analytical or reporting solutions
using Genesys or comparable contact center technologies .
Proven experience implementing analytical solutions across industries such as Insurance, Healthcare, and Financial Services.
Expertise in Snowflake data modeling, ELT, stored procedures, and data warehouse architecture.
5+ years of
hands-on experience with Snowflake .
5+ years of experience with AWS, Azure, or GCP cloud platforms.
Strong understanding of AI, GenAI, and emerging customer experience technologies.
Excellent ability to manage multiple priorities in a fast-paced, team-oriented environment.
Exceptional communication and stakeholder management skills.
Preferred Qualifications Snowflake certification (SnowPro Core or Advanced).
Experience with Genesys Cloud, Genesys Engage, Cisco, or Avaya contact center platforms.
Experience in GenAI or AI-enabled analytics solutions.
Prior experience in consulting or technical pre-sales solution development.
Why Join Genesys U.S. Joining Genesys means becoming part of a global team that's redefining how companies engage with their customers. In the United States, you'll collaborate with innovative teams that thrive on creativity, diversity, and technical excellence. You'll play a pivotal role in developing transformative AI and cloud-based solutions that power the world's leading customer experience platforms. At Genesys, we embrace empathy, drive innovation, and go big together. Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $128,400.00 - $238,600.00
Benefits: Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Click here to view a summary overview of our Benefits. If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visitwww.genesys.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression,marital status, domestic partner status,national origin, genetics, disability,military andveteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
Languages
- English
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