E2E Program Manager (ITSM BMC Remedy to Helix Migrations)Tech Mahindra • Reading, England, United Kingdom

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E2E Program Manager (ITSM BMC Remedy to Helix Migrations)

Tech Mahindra

Reading, England, United Kingdom

Reading, England, United Kingdom

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About

Role Overview: The Program Manager will lead a Prime complex, multi-vendor programs in the ITSM BMC Remedy to Helix Migrations. This role combines strong technical expertise with excellent E2E program management skills to ensure successful delivery of large-scale IT transformation initiatives for global telecom clients. Requirement to interact with multiple vendors, internal stakeholders, Owning and executing Program governance forums. Ownership of budget. Key Responsibilities: * Program Leadership & Delivery: * Drive end-to-end delivery of strategic programs BMC Helix and Remedy ITSM systems within Telecom domain. * Define program scope, technical architecture alignment, timelines, and success metrics. * Technical Oversight: * Collaborate with solution architects and engineering teams to ensure technical integrity of solutions. * Review designs, integration plans, and ensure compliance with industry standards. * Governance & Reporting: * Establish governance frameworks, track KPIs, and ensure adherence to SLAs. * Conduct regular program reviews and executive-level reporting. * Risk & Issue Management: * Identify technical and delivery risks early; implement mitigation strategies. * Financial Management: * Manage program budgets, forecasts, and profitability. * Continuous Improvement: * Drive adoption of Agile/DevOps practices and automation initiatives. * Implement best practices for technical delivery efficiency and quality improvement. * Domain Expertise: * Strong understanding of telecom ITSM domain and processes * Technical Knowledge: * Deep knowledge of ITSM BMC CMDB, HELIX, Remedy systems * Exposure to cloud-native architectures, microservices, and containerization. * Program Management: * 15+ years of IT Program and delivery experience, with at least 5 years in technical program management. * Proven track record of managing multi-million-dollar programs. * Certifications: * PMP, SAFe, or equivalent certifications preferred. * Tools & Methodologies: * Proficiency in Agile, DevOps, and ITIL practices. * Experience with Jira, MS Project, and other program management tools

Reading, England, United Kingdom

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English

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