Technical Writer

About us 

Trusted by leading global banks and financial institutions of all sizes, TAO Solutions has worked for over a decade with financial industry leaders worldwide. We design innovative and automated software solutions to empower the financial services industry with operational agility and robust capabilities.

Our main headquarters are located in Toronto with offices in Sydney, Australia, and San Diego, USA. We are driven by an entrepreneurial and visionary mindset, there is plenty of room for innovation, initiative and talented people to shape who we are tomorrow.

Role Overview

Your next career move starts here. As a Technical Writer at TAO, you will plan, develop, and maintain high quality product documentation for both internal teams and external clients across print and digital platforms. You will collaborate closely with product, development, and client-facing teams, using AI-assisted tools to streamline documentation processes and ensure clarity, consistency, and accuracy. This role requires quickly building product expertise, adapting to evolving customer use cases, and delivering written, visual, and video-based content that supports product adoption, customer demonstrations, and business insights while consistently meeting critical deadlines.

Your next career move

• Plan, develop, organize, and write product documentation for both internal and external audiences
• Generate documentation for print and online platforms to support internal teams and clients, ensuring consistency and clarity
• Provide writing, editing, and documentation support to TAO team members and clients, leveraging AI-assisted tools to improve productivity and streamline processes
• Prepare charts, graphics, and screen captures to illustrate technical material and support written content
• Assist the TAO product development team with internal KPI metrics, using documentation to track and report key performance data
• Support TAO customer demonstrations, including creating marketing materials and utilizing TAO's internal data analytics platform to enhance the customer experience
• Quickly learn and adapt to evolving customer use cases and adjust documentation and training materials accordingly to meet emerging needs
• Grasp new product enhancements and modules through ad-hoc training sessions and job shadowing, ensuring a holistic understanding of TAO products and customer interactions
• Create tutorial and key concept videos, including webinars for new product features and regular content updates
• Meet critical project deadlines, maintaining high quality and accuracy in documentation even under tight timeframes
• Other duties as assigned

Does this sound like you?

• Degree or certification in Technical Writing, English, Journalism, or another writing- or literature-related post-secondary program, or equivalent years of professional experience in technical writing
• Proven experience working in a technical writer role, preferably within the software industry or financial services environment
• Strong motivation and ability to quickly learn complex products and develop subject-matter expertise (SME) to accurately translate product functionality into clear technical documentation
• Strong working knowledge of XML, HTML, and CSS
• Proficiency with screen capture and documentation tools such as Snagit, Camtasia, ShareX, MadCap Capture, or equivalent tools
• Demonstrated experience producing tutorials, animations, and video-based documentation, including walkthroughs and feature demonstrations
• Proficient in Microsoft Office applications, including Visio, as well as Google Workspace tools
• Experience using AI-assisted writing and content tools to support documentation creation, editing, and process streamlining
• Strong attention to detail, editing skills, and commitment to documentation accuracy and consistency
• Ability to manage multiple priorities, meet deadlines, and work collaboratively across technical and non-technical teams

Base Compensation: $65,000 - $85,000

Placement within the range is determined through the interview process and is based on a candidate's knowledge skills and qualifications for the role. Additional opportunities for compensation include, but are not limited to: paid vacation, volunteer days, employer paid benefits, profit sharing and bonus program participation (where applicable). 

What you can expect from us

Our performance-driven culture is built on teamwork. We are ranked as one of the top companies to work for by Great Place to Work Canada and recognized as one of the best places to work in technology. Passionate about fostering an environment that positions each team member to succeed and grow their career. We are committed to diversity and inclusion and demonstrate our values through equitable pay, fantastic benefits, and an inclusive and accessible environment for everyone.

We invest time and resources to ensure TAO Solutions is as good as the people we hire. Here are some of the perks and benefits you can expect working at TAO Solutions. 

• Competitive compensation package,
• Participation in TAO's bonus program (where applicable)
• Profit-Sharing Program
• Hybrid work model 
• Flexible work arrangements to support you and your team
• Collaborative organization that exemplifies autonomy  and creativity
• Openness to new technology adoption and software advancement
• Robust benefits package including: vision, medical, and dental
• Yearly learning & professional development allowance
• Company wide socials 
• Internal team recognition platform (Bonusly)

Applicant Screening Notice

At TAO, we leverage artificial intelligence (AI) technology to enhance our recruitment process. These tools assist with tasks such as resume screening, drafting preliminary job descriptions, generating initial interview questions, and occasionally sourcing prospective candidates. However, AI is never used to make final hiring decisions; our use of AI serves to support repetitive and administrative tasks in order to streamline our hiring and recruitment workflows. We are committed to the responsible use of AI in our hiring practices, prioritizing both an improved candidate experience and operational efficiency. Our standardized hiring practices remain focused on reducing biases, with all key hiring decisions solely made by our team. We continuously review and refine our hiring practices to align with industry best practices and evolving legal guidelines.

PDF RESUMES PREFERRED - ENSURE YOUR APPLICATION IS OCR (Optical Character Recognition) ENABLED

TAO Solutions Inc. is an equal opportunity employer, committed to inclusion and diversity. All qualified applicants will receive consideration for employment without regard to race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability or any other basis forbidden under federal, provincial, or local law, and will not be discriminated against on the basis of disability. Accommodations are available on request for candidates taking part in all aspects of the recruitment process. 

This posting is to backfill a role at TAO Solutions Inc. We will communicate with you only through official email addresses and connected Linkedin profiles. We do not use WhatsApp, Facebook Messenger, etc. Our team will not ask you to send us money or technology through our processes.

RECRUITERS PLEASE DO NOT CONTACT