Customer Care Coordinator

Job Description

Under the direction of the Operations Supervisor, the Customer Care Coordinator will act as the primary point of contact for clients and field staff, offering superior customer service skills as they match clients in need of care to appropriate field staff.

If the following statements sound like you, then you might make a great Customer Care Coordinator

• I always provide the highest level of customer service. I have exceptional telephone etiquette.

• I can handle stressful and emotionally charged situation while maintaining a high level of customer service.

•  I am a good listener, and I can also communicate well, both written and verbally.

• I have a strong desire to help others through public service.

• I have experience with multitasking in a busy environment.

•  I am proficient with computers and I have experience with Microsoft Office products.

Hours of Work: Shifts Vary (Morning's and Afternoon's)

Weekend Coverage required (rotation of weekends)

Why you'll love working here:

• Comprehensive Health and dental benefits
• Satisfaction with helping those in need
• Part-time and Full-time opportunities
• Celebration and Recognition programs
• Employee perks and exclusive offers

What you bring:

• One year of administrative or office experience is preferred
• Intermediate software skills are required, software scheduling experience is also an asset
• Superior Customer service skills are necessary
• Ability to effectively communicate both orally and written
• Demonstrate compassion, tact and diplomacy when interacting with clients and their families

Responsibilities

Assisting in the assignment of appropriate staff to clients needing care based on a variety of factors including times suggested by clients, staff availability and relevant skill sets while giving consideration to geographic proximity of clients' residence

• Help in communicating a care schedule that supports continuity of care
• Enter and update employee and client data within computerized system
• Respond professionally and courteously to calls and electronic communication from funders, staff, clients and families
• Document and appropriately report and escalate complaints and incidents related to staff and clients
• Adhere to the ParaMed policies in all interactions with clients, families or other parties ensuring privacy and confidentiality. Other duties as assigned

Competency

The Care Team Coordinator will exercise skills in Customer Service, Time Management and Organizational skills while constantly striving to satisfy client and employee needs.

When you choose to build your career with Extendicare, you're joining a team dedicated to making a difference. By focusing our energy on enriching the lives of our residents every day, we transform both the quality of their lives and the quality of our own work experiences.

*In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and ParaMed Policies on Accommodation, a request for accommodation will be accepted as part of ParaMed hiring process. *

As the leading home care provider in the country, ParaMed Home Health Care, has proudly been helping Canadians live better at home since 1974.

When you join ParaMed, you become part of a caring community of over 12,000 dedicated professionals committed to delivering compassionate, person-centred care.

We provide competitive compensation that reflects the value of this role and the unique qualifications each candidate brings. Final salary offers are based on a variety of factors such as your skills, experience, education, and alignment with the responsibilities of this position.

Base salary is one component of our broader total rewards package. We offer a comprehensive suite of benefits designed to support your health, financial well-being, and long-term career growth. Your recruiter can provide more details about our total rewards offerings during the hiring process.

We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses. These tools assist our recruitment team but do not replace human judgment — every application is reviewed by a member of our team to ensure thoughtful and equitable consideration. If you would like more information about how your data is processed, please contact us.

ParaMed is committed to fostering an accessible, inclusive, and equitable hiring process. We gladly accommodate the needs of applicants throughout all stages of recruitment and selection upon request.