Service Advisor

Company: Horizon Ag & Turf

Location: St. Paul

Service Advisor

Relocation assistance available for the right candidate.

Team up with the Best People and the Best products

Are you a problem solver with exceptional customer service?
Do you want to be part of a company with decades of experience serving
agricultural and commercial equipment clients all over Alberta? Join our team
as a Service Advisor to take your career to the next step and showcase your
skills in this fast-paced environment.

THE COMPANY:

Horizon Ag & Turf was established in 2024 as Agland and
Martin Deerline merged operations. While the name is different, you can expect
the same faces to greet you, quality equipment, timely service solutions and
parts reliability when you walk into our dealership locations. We are a
family-owned and operated business with over 65 years of experience in the
agriculture, property owner, landscaping, construction and golf industries. Grounded
by our Roots. Eyes on the Horizon.

THE POSITION:

A Service Advisor is the vital connection between our
clients and the Service department, they are responsible for scheduling service
work and for selling recommended or required services to our clients after
gathering and understanding information from our experienced Service
Technicians.
They act as the dealership's first-line client relations and service
representative, delivering seamless communication between clients and our
service team as well as delivering exceptional service and support throughout
the repair process.

·       
Greet clients and provide exceptional service
while addressing their equipment needs

·       
Gather detailed information about equipment
issues or service requests and create accurate work orders.

·       
Schedule service appointments and coordinate
with technicians to ensure efficient workflow.

·       
Serve as a primary point of contact for
customers regarding their service needs, inquiries, and scheduling.

·       
Collaborate with technicians and parts
department to ensure parts availability and service readiness.

·       
Provide clients with detailed estimates for
repairs, maintenance, or upgrades.

·       
Keep clients informed about service progress,
additional repairs needed, and timelines.

·       
Complete work orders upon receiving information
from Service Technicians, ensure detailed story on the work order is completed
and all parts were used by the technician and have them sign off if necessary.

·       
Monitor repair completion progress and make sure
open work orders are completed and closed in a timely manner.

·       
Build and maintain strong relationships with
customers, understand their long-term needs and provide tailored service
solutions.

·       
Maintain accurate records of work orders, work
performed, and customer interactions as well as a professional and organized
workspace.

·       
Follow up with customers to ensure satisfaction
and maintain customer loyalty.

·       
Stay current with product knowledge,
agricultural industry trends, and service techniques.

Skills required:

• Strong
  understanding of agricultural, commercial, compact equipment and lawn
  tractors.
• Excellent
  verbal and written communication skills.
• Experience
  in client service facing or service advisor, technical services, parts,
  warranty or repair from a dealership or similar industry is an asset.
• Proficient
  use of computer programs and technology.
• Ability
  to work in a fast-paced customer service focused environment, while
  multitasking and managing time effectively.
• Problem
  solving skills with a proactive solution-oriented approach.
• Excellent
  negotiation/ conflict resolution skills.
• Exceptional
  interpersonal and organizational skills.
• Available
  to work a flexible shift; and
• A
  client-first attitude with a commitment to delivering exceptional service.
  
• Valid
  Driver's license and clean driving record.

WHY SHOULD YOU APPLY?

• You'll
  love being a part of our team PLUS…
• Competitive
  compensation plan
• Full
  benefits package (RRSP, Life & Disability, Medical/Dental)
• Comprehensive
  and ongoing training/ Professional development opportunities.
• Supportive
  team environment.
• Employee
  Discounts

Please visit our careers page to
see more job opportunities.

Please visit our careers page to see more job opportunities