Application Support Intermediate Analyst

Citi

Mississauga, Ontario, Canada

Mississauga, Ontario, Canada

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About

Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Extensive experience supporting Java and J2EE based applications and tooling. Deep technical knowledge and hands-on experience supporting and troubleshooting environments including AWS, ECS, Oracle DB, and Mongo DB. A strong understanding and practical application of SRE concepts, particularly in defining and measuring SLIs, SLOs and Error Budgets. Demonstrated experience in building and utilizing comprehensive monitoring solutions such as AppDynamics, Splunk, Kibana to proactively alert on production API-related issues and ensure system health. Mandatory: In-depth knowledge and hands-on experience with API Gateway technologies, specifically APIGEE, and CDN solutions like Akamai. Proven ability to proactively identify and address problems, areas for improvement, and performance bottlenecks within complex API ecosystems using software-based solutions. Strong coding experience beyond simple scripts, preferably in Java or Python, for automation and internal tool development. Prior experience or awareness of agentic or AI-based solutioning within the API Support domain, particularly for proactive issue detection and resolution. Exposure to ITRS monitoring tools and experience in configuring ITRS gateways. Effective in supporting Payments applications, preferably in corporate banking environments. Strong knowledge of ITIL practices in Incident, Release, Change, and Problem management. Bachelor's/University degree in Computer Science, Engineering, or a related field; Master's degree preferred.
Job Family Group: Technology Job Family: Applications Support Time Type: Full time For complementary skills, please see above and/or contact the recruiter.
Automated Processing and AI We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.
This job opening is for an existing job vacancy.
Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams. Lead the gathering and analysis of performance metrics from API platforms and underlying infrastructure to assist in performance tuning, fault finding, and capacity planning. Partner closely with API development teams to improve services through rigorous operational feedback loops, testing, and release procedures. Drive the creation of sustainable API operational systems and services through automation and continuous uplifts, including developing, testing, and debugging automated tasks. Conduct thorough post-incident reviews for API-related issues, identifying opportunities for automation and proactive monitoring to prevent recurrence. Actively participate in and lead high-priority API production support activities, ensuring swift resolution and clear communication.

Mississauga, Ontario, Canada

Languages

English

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