Branch Coordinator

Embark on a rewarding career with Fire Safety and Protection (FSP) 

FSP's rich multi-decade history is built on lasting customer relationships and continued high-quality service. We are proud to offer a full suite of life safety solutions across the U.S. and Canada. Our certified technicians deliver code-compliant fire safety solutions tailored to our customers' needs. It's our goal to be the single source for our customers' inspection, maintenance, repair, design and installation of their fire and security systems. With continuous training in the latest technologies and regulations, our customers trust us for high-quality workmanship that keeps their building systems in optimal condition for ongoing safety.

We are military friendly

At FSP, we believe military veterans bring unmatched dedication, discipline, and a strong sense of purpose—qualities that align perfectly with our mission to protect lives and property through high-quality fire and life safety services. Our team values leadership, precision, and teamwork—making FSP a natural next step for those who have served. FSP accepts technical certification credit for military experience in relevant fields. 

Apply today and become part of a company where your skills and dedication are valued.
Job Description:

A Branch Coordinator is responsible for overseeing the day-to-day operations of the office and ensuring that administrative tasks are completed efficiently and accurately. The role requires strong organizational skills, attention to detail, and the ability to prioritize tasks to meet tight deadlines.

Overall, the Branch Coordinator in the fire and safety industry plays an essential role in ensuring the smooth running of the office, supporting the work of the management and staff, and maintaining a safe and healthy workplace.

Key Responsibilities:

Administrative Support

• Answering phone calls and emails, managing correspondence, and responding to customer inquiries
• Strive to maintain the highest level of customer satisfaction
• Process all documents with accuracy and efficiency
• Organizing and coordinating technicians' schedules, meetings, and events
• Preparing reports, presentations, and other documents as required
• Maintaining accurate records and filing systems
• Coordinating travel arrangements for staff and management as required.

Scheduling:

• Schedule routine service work to achieve maximum efficiency
• Schedule emergency service calls
• Assist service technicians with site information
• Address customer service inquiries and concerns in a professional manner
• Pre-appointment contacting of customers to confirm appointment, terms and other information
• First call resolution proficient – Helping customers on the spot without a phone call or 2nd visit back to site.
• Strive to maintain the highest level of customer satisfaction.
• Receives inventory and processes PO's.
• Gathers parts for technician jobs.

Financial Management

• Assist with the preparation of invoices, purchase orders, and expense reports
• Managing accounts payable and receivable records to send to Corporate Finance
• Assisting with preparing budgets, processing and tracking local work orders, local purchases and ensuring associated documentation is processed for Corporate Finance.

Human Resource Management

• Assisting with onboarding of new staff
• Assist with the coordination of employee training

Health and Safety

• Coordinating emergency response procedures and drills at local offices

Qualifications and Skills

• Business Administration Diploma or equivalency is preferred
• 2-5 years of work experience in related field is an asset 
• Excellent knowledge of Microsoft Office Suite products and high level of computer proficiency
• Strong organization skills and the ability to multi-task in a high paced environment
• Scheduling experience is an asset
• Positive attitude and team player

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer. 
• Must be able to lift 15 pounds at times. 
• Must be able to travel. 

Benefits:

Fire Safety and Protection (FSP) provides comprehensive benefits to ensure the wellbeing of our employees:

• Extended Health Care
• Dental
• Vision
• LTD, STD
• Life Insurance
• EAP
• RRSP Matching
• Auto Allowance

Why FSP?
Supportive Culture: We value our employees and provide ongoing training.
Career Growth: Advance your career with guidance from industry experts as well as tuition reimbursement and pay incentives.
Broad Opportunities: With offices in the eastern U.S. and Canada, we offer diverse locations and roles.
Client-Centered: We serve commercial property owners and facility managers with dedication and care.
Rapid Growth: Join us as we expand and invest in new markets.

Health & Safety:

The personal safety and health of each employee of our organization is of primary importance. We believe that our employees are our most important assets and that their safety is our greatest responsibility. It is Fire Safety and Protection, LLC's objective to ensure a safe and productive working environment for all employees. At FSP we believe that illnesses and injuries can and must be prevented. We believe in empowering each employee to create and maintain a safe and healthy environment.

FSP Equal Opportunity Employer Statement:

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.