implementation specialist

WHO WE ARE
When it comes to health, we're always looking for ways
to push for better. It's why we were founded in the first place. In 1957, our
founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health
by forgoing her own medicine to pay for her sick daughter's prescription. He
knew there had to be a better way. So, he introduced North America's first
prepaid drug plan, and GreenShield was born as a not-for-profit with a mission
to support better health for all Canadians.

We aren't just a health and benefits company. We're
the only not-for-profit social enterprise that brings worlds of coverage and
care together, all in one place.
We're noble challengers, purposefully building a better
way and we need the best people to help us create a more holistic approach that
takes care of the mind and body.
Our mission is to create better health for all
Canadians, and we know that starts with our employees. 

THE
ROLE IN A NUTSHELL

Base Salary:  CAD $59, ,109.00

• The Implementation Specialist will be responsible for the implementation and onboarding of groups with the company ensuring an efficient and seamless transition. 
• First point of contact for the Advisor/Executive Benefit Consultant, escalations, and coordination before final transition to the Account Management team. 
• Ensure completion and set up including billing, payment and benefit packages delivered before go live date.
• Project-based work that ensures the client's expectations are met during transition with all issues being resolved quickly. 
• With the support of the Implementation Manager, monitors the group in month one for any unexpected administration or claim issues.
• Performs multiple system coding and data quality checks using validation and reports to ensure the set-up completion of group and employee data in administration and claiming platform is accurate
• Escalates rate discrepancies immediately to Implementation Manager and tracks resolution
• Completes project deliverables including member welcome packages and Plan Administrator kits as required
• Be the primary point of contact, provide excellent service and build relationships with advisors and their clients; provide face to face consultation to advisors and clients on suite of products
• Ensure the timely and successful delivery of solutions based on client needs and objectives
• Liaise between clients and internal teams and is responsible for keeping the clients satisfied
• Conducts plan administrator training with the client and coordinates any transition to service team

WHO WE'RE LOOKING FOR

• University Degree, or Diploma required
• Or equivalent professional experience in Group Insurance Administration, or Customer Service preferred
• 1-3 years of Group Insurance or Benefits Administration experience
• Knowledge of the Canadian group insurance industry
• Ability to communicate information clearly to a broad audience and understand users' questions and effectively disseminate technical information

NICE TO HAVEs

• Proficient in Microsoft Office
• Strong written, verbal and presentation skills
• Self-motivated with an ability to effectively multi-task and be comfortable with tight deadlines; results oriented.
• Fast learner and quick thinker
• Bilingualism in English and French
  

THE CULTURE
We believe a career should be meaningful. Not just a
means to earn a living. Our culture is one where everyone's voice is heard and
valued. Because that's what it takes
to create better health for all. We dare to challenge the status quo. And we're
driven by people who have challenged theirs.  We believe that your
workplace should empower you to be the best version of yourself. That's why we provide a
place where you can be inspired, challenged, and rewarded. 
Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.
We believe our people are
critical to our overall success. Inclusivity makes us a stronger, smarter and
more informed organization. Being intentionally inclusive of diverse
backgrounds, perspectives and experiences will enhance our company culture to
positively impact how we support our communities. A career at GreenShield isn't just about personal
achievements, it's about making a
difference together.
Here's to Better Health for All

A
FEW MORE DETAILS
Proficiency in English is required
for this position. As part of this role, you will be required to communicate
with colleagues or customers who use English as their primary language.  By requiring English proficiency for this
position, we aim to ensure that our employees can excel in their roles,
collaborate, and communicate effectively, and contribute to the success of our
organization. 

GS supports diversity, equity and
inclusion in our teams and communities, and we value the unique contributions
made by all. Even if your experience doesn't align perfectly to every
requirement, we invite you to apply.   We encourage applications from
all candidates and will accommodate needs under human rights legislation
throughout all stages of the recruitment and selection process. Please let us
know of any accommodation through Information received relating to
accommodation will be addressed confidentially. 

Providing this information gives
GS consent to use your personal information to assess your suitability for
specific positions, future opportunities or for your personnel file. Your
résumé will be held in strict confidence and will be viewed only by the
Organization. Information may be stored outside of Canada and could be used for
aggregate statistical purposes (which uses no personal identification). 

AI Usage - GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions. We also leverage AI for interview transcription support.