Veterinary Receptionist

Spadina Animal Hospital is Hiring a Veterinary Receptionist

Position Details

• Role: Veterinary Receptionist
• Status: Full-time
• Salary: Negotiable and based on experience
• Schedule: 4 days per week, rotating Saturdays. No nights, holidays or Sundays

Spadina Animal Hospital is a small animal, three-doctor practice, nestled in downtown Toronto, between China town and the fashion district. We have a dedicated team of technicians, ACAs, and receptionists that care for our dog & cat patients. Together we strive to build an environment in which everyone can learn, feel welcome and supported; the clinic is after all, our second home. 

We're looking for someone with a proactive attitude to join our team as a full-time veterinary receptionist. Experience in a similar position and client communication skills are a must. The schedule includes a 4-day work week, and guaranteed lunch breaks, with rotating Saturdays.

Benefits

• Competitive pay, tuition support, referral bonuses
• Medical, dental, vision, generous PTO, employee pet discounts, WSIB
• CE allowance, access to tons of free CE, uniform allowance, team bonuses
• Paid holidays, No nights, rotating Saturday shifts & no Sundays 
• Mentoring and support as you grow and advance your career – The more you know, the better off we all are

Experience

• High School diploma
• Previous experience as a Veterinary Receptionist is a must
• Comfortable learning and using practice management software, specifically Avimark

Expectations

• Greet clients and patients with warmth and professionalism
• Answer phones, and respond to voicemails promptly
• Schedule appointments and manage a multi-doctor calendar efficiently
• Check patients in/out and ensure accurate client and patient information
• Collect payments, process invoices, and review estimates with clients
• Manage medical record requests, reminders, and basic administrative tasks
• Handle client concerns with empathy and professionalism, escalating when needed
• Make outbound calls/texts/emails to confirm appointments and follow up on care
• Help the team with tasks as needed to keep the day running smoothly
• A positive attitude and ability to contribute to a supportive, upbeat team culture
• Strong customer service skills with a focus on building long-term client relationships
• Strong attention to detail when updating patient records and documenting communication
• Excellent multitasking skills and the ability to stay calm in a fast-paced environment

This could be the role you've been waiting for — apply today

Diversity, equity, and inclusion are core values at (Practice Name) and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That's why we're committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.