Client Coordinator, PL

Navacord is one of Canada's largest insurance, group benefits and pension providers. Our goal is to provide our clients with expert advice in risk management, employee wellbeing and insurance. With multiple locations across Canada, we take pride in our ability to attract exceptional talent and build top performing teams who deliver the best results for our clients. Navacord invests time to understand our clients, reducing their total cost of risk, and helping them build stronger organizations.

The Personal Insurance Client Coordinator provides centralized administrative support to our Personal Insurance team to allow a seamless execution of our home & auto service strategy. Personal Insurance Client Coordinators are passionate administrative professionals who can effectively manage their workflow around competing priorities without sacrificing service quality, and deliver consistent, high-end results on schedule. 

• Most importantly, you will lead by example, live our values, and drive business relationships for the company by providing exceptional customer service;
• A key emphasis on building rapport and relationships and ensuring that strong long-term relationships are created by providing an industry leading level of support to clients in maintaining their insurance needs;
• Support the Personal Insurance Advisor's to reach growth initiatives on behalf of the Personal Insurance department;
• Efficiently handle document processing, which includes new business, renewals and endorsements within EPIC for all personal lines policies. 
• Proactively supporting the team by taking work from the central queue without prompts;
• Timely follow up on outstanding documents from the Insured or Insurer;
• Ensure EPIC workflows are followed including maintaining and updating claims information;
• Ensure accurate and prompt management of all accounts and invoicing process, encompassing a wide range of tasks such as Agency Billing, addressing non-payment concerns, billing amendments and payments for clients, managing NSF cases and facilitated with account cancellations due to missed payments; and
• Other duties as required.

Navacord is actively committed to supporting diversity, equity, and inclusion. We serve and recognize and respect human differences and similarities. We value the diversity of people and actively encourage women, indigenous peoples, members of visible minorities, people with disabilities, and lesbian, gay, bisexual, transgender, and queer (LGBTQ2+) persons to apply.