store team leader

Join
Our Family of Brands – Northern Reflections, Ricki's & Cleo

At Northern
Reflections, Ricki's, and Cleo , we are united by a shared vision: to
inspire and empower women through fashion that fits their lives. With a proud
legacy in Canadian retail, we bring together decades of expertise, a passionate
team, and a commitment to delivering exceptional style, quality, and service.

As
part of our growing organization, you'll join a collaborative and dynamic team
that values innovation, customer connection, and the power of great fashion.
Whether it's timeless comfort, polished workwear, or versatile style, each of
our brands plays a unique role in serving women across generations.

Reporting to the Store Manager, as the Store Team Leader, you will take full
responsibility for the store during assigned shifts, leading the team to meet
and exceed sales goals and productivity standards. You'll provide ongoing
coaching on the sales floor and support the development of a high-performing
team. Your leadership will help create a welcoming, customer-first environment
and ensure operational excellence at all times.

 Key Responsibilities:

• Support
  daily store operations, including achieving sales goals and delivering an
  exceptional customer experience, store opening and closing procedures.
• Provide
  strong on-the-floor leadership in the absence of the Store Manager or Assistant
  Manager.
• Deliver outstanding customer service by following our customer service program 
• Drive
  customer loyalty by promoting and enrolling customers in our loyalty program.
• Coach,
  support, and provide feedback to sales associates to help them meet
  productivity goals and improve performance.
• Maintain
  visual merchandising standards, including product preparation, displays, and
  in-store layouts.
• Perform
  point of sale transactions quickly and accurately.
• Ensure
  a safe and secure environment for both customers and the store team, following
  all loss prevention procedures.
• Communicate
  clearly and professionally with customers and coworkers.
• Follow
  all company policies, procedures, and initiatives.
• Perform
  other duties as assigned to support overall store success.

Experience &
Qualifications:

• Minimum
  1–2 years of retail or customer service experience, preferably in a leadership
  or supervisory role
• Proven
  track record of achieving sales targets and driving team performance
• Strong
  interpersonal and communication skills with the ability to motivate and inspire
  a team
• Excellent
  customer service and selling skills
• Solid
  understanding of retail operations, including visual merchandising and loss
  prevention
• Strong
  organizational and time management skills; able to manage multiple priorities
• Comfortable
  working in a fast-paced, dynamic environment
• Must
  be able to stand for extended periods of time, climb a ladder and to move and
  handle boxes of merchandise (weighing up to 30 pounds) and fixtures throughout
  the store
• Flexible
  availability including days, evenings, weekends, and holidays