Market Development Representative

De'Longhi Market Development Representative - Kitchener, ON

Part-time | Up to 20 hours per week
Hourly Rate: $21.00–$22.50

The Role

Are you someone who enjoys a great cup of coffee, appreciates premium small home appliances, and loves engaging with people face-to-face? This may be the perfect role for you.

As a De'Longhi Market Development Representative, you will represent a portfolio of premium brands—including De'Longhi, Braun Household, NutriBullet/MagicBullet, Kenwood, and Nespresso—in retail environments across your assigned territory. Your mission is simple: drive sales by bringing products to life through education, demonstrations, and strong in-store relationships.

Bottom line: you'll ensure De'Longhi products outperform the competition.

About Our Client: De'Longhi Group

De'Longhi Group is a global leader in innovation, product design, and performance across multiple small domestic appliance categories. Their commitment to cutting-edge technology and thoughtful design continues to improve everyday life for consumers worldwide.

What You'll Be Doing

Sales & Market Development

• Drive sales through in-person store visits, customer engagement, and relationship-building with store associates and managers

• Travel within your assigned market to visit stores according to designated frequency

• Have meaningful, data-driven sales conversations with store decision-makers to increase brand presence

• Gather in-market and out-of-market intelligence and provide actionable field insights

Merchandising & Brand Visibility

• Set up and maintain point-of-sale materials and product displays

• Ensure merchandising compliance and grow brand visibility within each store

Training & Education

• Provide hands-on training to retail associates and managers

• Facilitate informal, formal, and large-scale training sessions

• Attend and support out-of-market trainings and events as needed

Product Demonstrations

• Conduct live, in-person demonstrations of De'Longhi coffee products 1–2 times per week

• Engage customers during high-traffic periods to drive sales and brand awareness

• Highlight key features, benefits, and quality differences across the product line

• Help customers find the best product match for their needs

Who You Are

You're a motivated self-starter with a passion for winning. You enjoy working independently, love being on the road, and are comfortable engaging with a wide range of people in public settings.

You bring:

• Strong communication and relationship-building skills

• Confidence presenting in front of groups (formal or informal)

• A natural ability to educate customers on value and benefits

• Enthusiasm that's contagious

• Sales experience is an asset—but not required. If you love coffee and connecting with people, we want to hear from you.

Your Skill Set

• 1–3 years of territory sales and/or retail leadership experience (ideal)

• Merchandising and/or training experience

• Superior communication and presentation skills

• Strong attention to detail; reliable and punctual

• Goal-oriented, self-motivated, and team-minded

• Fast learner who thrives with minimal supervision

• Comfortable using an iPad for reporting and daily tasks

Extras That Make You Stand Out

• Passion for coffee and understanding of brewing methods

• Barista, sales, or customer service experience

• Ability to speak additional languages

Working Conditions

• Permanent, long-term part-time role (up to 20 hours/week)

• Weekend availability required (high customer traffic times)

• Full access to a reliable vehicle

• Ability to stand for extended periods and lift up to 40 lbs

• High-speed internet with WiFi at home

• Space at home to store supplies and transport them in your vehicle

What You'll Love

• Coffee & Blending Perks
  Enjoy perks designed to complement your role and your love of great coffee.

• Inclusive, Fun & Supportive Environment
  We value diversity, collaboration, and a culture where work and fun go hand in hand.

• Bonus Incentive Program
  Eligible for an annual bonus of up to 15% based on KPI achievement (conditions apply).

Why Encore

At Encore, we possess the expertise in field sales to ensure our clients are successful in their most critical market channels. Going deep with nimble and responsive for us is more than a turn of phrase, it is a way of it comes down to the following Vision and Mission that compel us to outperform every day. Our Vision: The first choice for tier one organizations seeking to optimize their field sales investment. Our Mission: Provide uncompromising quality of service and unparalleled caliber of thinking...developing strategies and delivering solutions that enable our clients to win.

How to Apply

If you haven't already figured it out, it's really important for Encore to have the RIGHT Team. If you know that you're a great match for this role and think you'll be a great fit with Encore, then you should definitely apply to this exciting opportunity If you're not jazzed about what you've read so far, that's OK, we're sure the right job is out there somewhere for you.

For those of you who apply, thanks so much for your interest in learning more about this exciting opportunity. We'd love to chat with all of you, but sometimes we simply don't have enough time. If we feel you're a good match, we'll definitely be reaching out to you to move you forward in the selection process. If you're selected, you'll be asked to complete a recorded, digital interview which you can do with a webcam or a mobile device with a front-facing camera.

Encore strives to make our recruitment and selection processes as accessible as possible and provides accommodations as required for applicants with disabilities. If you require any accommodations at any point during the application and selection process, please reach out to us.