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Senior API Support Specialist
Deliverect
- Toronto, Ontario, Canada
- Toronto, Ontario, Canada
About
Department Focus The Enterprise Delivery team at Deliverect plays a vital role in connecting partners and customers to our platform through three key pillars: API Support, Technical Project Management (TPM), and Partner Integration Management. The API Support team globally manages partners and customers integrating with Deliverect APIs, providing API support, certifications, newsletters, changes, and documentation
Your Impact As a Senior API Support Specialist at Deliverect, you will be the primary technical bridge between our platform and our global ecosystem of partners, moving beyond ticket resolution to own the developer journey and streamline certification workflows. You will act as a proactive consultant for integrations ranging from local SMBs to global Enterprises, directly impacting the stability and growth of our North American partner network. Your expertise will ensure seamless technical transitions and high-level satisfaction for our developer community, contributing significantly to our scaling efforts in the region
This is a full-time, hybrid role with a flexible work schedule, offering 3 days in our Toronto office and 2 days from the comfort of your home.
Role Details:
At Deliverect, we're not just building a platform; we're redefining how restaurants and retailers connect with their customers globally. We're looking for agile, ambitious, and resourceful team members who are excited to tackle complex challenges, take calculated risks and contribute to innovative solutions that shape the future of commerce
What You'll Gain by Joining Us:
Invest in Your Growth- We provide a dedicated learning budget to help you expand your skills and knowledge in this dynamic environment Solve Meaningful Challenges- Contribute to tackling some of the most significant challenges in the global tech industry, directly impacting the way businesses operate worldwide Drive Innovation- Immerse yourself in a culture where innovation isn't just a buzzword – our weekly releases and new features ensure you're always working on cutting-edge solutions Collaborate with a Global Team- Be part of a diverse, international team that values transparency, visibility, and a multitude of perspectives Be Part of a Unicorn- Join a rapidly scaling SaaS unicorn at the forefront of the order management industry, where your contributions have significant impact Enjoy Regionally Tailored Rewards- Our compensation and benefits packages are thoughtfully designed to reflect the unique needs of each market, ensuring you're supported with what matters most—right where you are
Our Commitment to Inclusion:
We are dedicated to building a diverse and inclusive workplace where everyone feels valued and has equal opportunities to succeed. We strongly encourage applications from underrepresented groups
Important Information:
Fluency in English is required, with strong written and verbal communication skills being essential Applicants must possess the legal right to work in the country where the role is based, as we are currently unable to provide financial assistance for relocation or travel Please note that certain roles may require a background check as a condition of employment, and you will be informed of this during the initial screening process We strive for an efficient and objective hiring process. Please be advised that an Artificial Intelligence tool is utilized to assist in the initial screening and assessment of applications based on required skills and qualifications. This process is designed to support our recruiters and does not replace human review
If you require any accommodations or support during the recruitment process due to a disability, please do not hesitate to contact us at
Ready to shape the future of commerce with us? Explore our opportunities and apply today
Languages
- English
Notice for Users
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