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Steam Solutions Technical Inside Sales Representative
MRC Global
- United States
- United States
About
The Technical Inside Sales Representative is responsible for delivering business-to-business customer service through the order process of pipe, valves, and fitting products (PVF). This role will create and/or enter quotes, process customer orders, and resolve customer issues. The Technical Inside Sales Representative will provide technical expertise in the sale of specialized products while maximizing customer value and driving MRC Global strategies for safety, gross margin growth, and financial/operational performance. Key Duties & Responsibilities Individual must be able to perform the essential duties with or without reasonable accommodation. Develop knowledge of customer accounts to include technical requirements, production volume and schedules, targeted pricing, applicable contract requirements, and competitive analysis. Respond promptly to customer requests for quotes by sourcing products from existing Company inventory or buying them externally. Build quotes that simultaneously create value for the customer and profitability for MRC Global. Utilize MRC Global systems/software to create quotes, locate available products/materials, process customers' orders, create vendor purchase orders (PO), and perform other tasks related to customer needs. Apply a thorough understanding of MRC Global's primary product ranges, including pipe, valves, and fittings products, to accurately locate the products requested by the customer. Develop and apply an in-depth understanding of the market for individual product categories, price products to concurrently maximize margins while winning bids. Verify the on-time shipping/delivery status of pending inbound and outbound shipments; communicate status proactively with the customer and adjust product sourcing efforts if needed. Promptly problem-solve and resolve the most common customer/order challenges by listening to customers' needs and concerns. Validate that the product(s) specified in customers' quote requests are permitted per their respective approved manufacturer's list (AML) or other customer-provided specifications. Reference customer processing guides and other tools/resources to maintain familiarity with customer preferences/processes; consult with the manager, other MRC Global departments, and suppliers as necessary to create the best possible customer experience. Service next-level customer needs, including orders involving externally sourced labor, return material authorizations (RMA), purchase order changes, and orders involving special invoicing needs. Required Experience Typically requires one (1) or more years' experience in a dedicated customer-facing role, inside sales, and/or warehouse/shop services. OR recent completion of post-secondary education to include any of the following: Technical/Trade School, associate degree, bachelor's degree, preferably with studies in industrial or sales. Skills & Abilities Demonstrated technical knowledge in one or more specialized product categories (valve automation, controls, instrumentation & measurement, carbon steel pipes, fittings, & flanges, corrosion-resistant products, gas products, or steam products). Proficient in the use of computers and MS Office products (Word, Excel, PowerPoint, and Outlook) and advanced knowledge base in MRC Global's proprietary software to work efficiently. Ability to communicate and promote ideas and transfer detailed and technical knowledge to others. Ability to effectively present information in one-on-one and small group situations. Attention to detail, works with a sense of urgency. Executes role with some assistance and supervision. Working Conditions Work is generally performed in an office environment. May require prolonged periods of sitting/standing. Ability to occasionally travel with overnight stays. For position-specific details regarding the physical and mental demands and working conditions, contact Human Resources. Reasonable accommodation may be made to enable individuals to perform essential functions. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
Languages
- English
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